Summary
Overview
Work History
Education
Skills
Timeline
Generic
HARSH KUMAR

HARSH KUMAR

Regional Client Manager - APAC Markets at American Express
Gurgaon,HR

Summary

Results-driven leader with 14+ years of experience managing global corporate clients across the Asia-Pacific region, with a focus on optimizing charge volume growth and deepening strategic relationships. Currently serving as a Regional Client Manager within the Global Client Group, overseeing a $310M portfolio across 37 Fortune 500 companies. Skilled in partnering directly with C-suite executives to deliver consultative solutions, lead RFI/RFP processes, and introduce a broad suite of American Express products and services. Strong expertise in business development, client servicing, and operational consulting, aligning client needs with organizational capabilities. Comprehensive knowledge of local regulations, market dynamics, and customer behavior, enhancing client outcomes and driving efficiency and growth at scale.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Regional Client Manager - APAC Markets

American Express – Global Client Group
03.2020 - Current
  • Manage a portfolio of approximately $310 million across 27 Global Corporate Clients.
  • Oversee execution of Global Strategy across multiple APAC markets, ensuring seamless coordination and efficient execution of tasks.
  • Develop and execute Partnership Plans and Account Reviews that add value to our global corporate client’s business while ensuring that American Express’ revenue and profit objectives are met.
  • Expand business relationships with key decision makers, key stakeholders, C-level contacts and other influencers to ensure that we develop and maintain a broad network of sponsors from across clients’ organizations.
  • Develop profitable portfolio growth opportunities by cross selling GCG products and solutions such as Supplier Payments(B2B), Business Travel Account (BTA), Corporate Purchasing Solution and Corporate Meeting Card.
  • Collaborate with Global and Local Account Development teams, acquisition colleagues and Implementation Managers to drive cross sell and expansions and co-deliver on pre-set BCV targets.
  • Drive adoption and usage of self-help, online program management and servicing channels among clients.
  • Drive overall portfolio health and deliver on KPIs through strategic and tactical activities like new expansions, global RFP support, understanding and responding to attrition triggers etc.

Manager - Global Merchant Services

American Express
05.2018 - 02.2020
  • Onboarded & Negotiated compelling commercial terms demonstrating B2B value with prospective Merchants.
  • Working across multiple industries to secure large B2B Merchant acquisition opportunities (Supplier Payments) for our global/large corporate clients.
  • Responsible for building, developing, and penetrating a sales pipeline of opportunities to achieve new Booked Charge Volume, Revenue & Merchant Discount Rate targets.
  • Lead a team of 2 people to close all horizontal leads generated by our corporate clients.
  • Build and foster internal relationships with different teams within American Express like - compliance, pricing, onboarding & operations.


Account Manager - Clients & Markets

Deloitte India
08.2016 - 04.2018
  • Managed north/west India portfolio of Financial Services clients like Standard Chartered, RBS in close liaison with Deloitte India business leaders (partners).
  • Responsible for eminence building, major events and marketing campaigns for large clients, typically with C-Suite executives.
  • Shared leading practices and activities from other account teams with account leadership and brainstorms go-to-market strategies.
  • Organized and tracked actions during client planning meetings (MDMs) and oversees adherence to firm processes.

Manager - IndusInd Bank - Commercial Cards

IndusInd Bank
03.2016 - 07.2016
  • Identify, drive and close profitable new business for the Corporate Card, Corporate Purchasing Solution product range by acquiring new clients to the franchise.
  • Negotiate pricing on a thorough understanding of corporate needs and IndusInd profitability drivers, within a pricing framework
  • Worked with the Product team to introduce new product for the clients like CTA - Central Travel Account for bulk airline bookings.

Centralized Account Development Manager

American Express
02.2014 - 01.2016
  • Managed a Portfolio of 70 Large Market corporate clients.
  • Worked closely with B2B & Products Team in order to close new opportunities and get incremental business.
  • Client Retention by maintaining excellent relationship and helped them with effective servicing time to time.

Merchant Analyst

American Express
03.2012 - 01.2014
  • Responsible for resolving Merchants concerns related to their payments, onboarding & servicing.
  • Worked as SME to share best practices and handled escalations for the team to provide great merchant experience.

Education

Bachelor of Arts -

SGTB Khalsa College
08.2007 - 02.2011

12th Grade - Humanities

Remal Public School - CBSE Board
01.2006 - 12.2006

10th Grade - CBSE

D.A.V Public School
01.2004 - 12.2004

Skills

    Customer relationship management, business development and stakeholder management

    Process improvements

    Strategic planning and execution

    Performance analysis

    Teamwork and collaboration

Timeline

Regional Client Manager - APAC Markets

American Express – Global Client Group
03.2020 - Current

Manager - Global Merchant Services

American Express
05.2018 - 02.2020

Account Manager - Clients & Markets

Deloitte India
08.2016 - 04.2018

Manager - IndusInd Bank - Commercial Cards

IndusInd Bank
03.2016 - 07.2016

Centralized Account Development Manager

American Express
02.2014 - 01.2016

Merchant Analyst

American Express
03.2012 - 01.2014

Bachelor of Arts -

SGTB Khalsa College
08.2007 - 02.2011

12th Grade - Humanities

Remal Public School - CBSE Board
01.2006 - 12.2006

10th Grade - CBSE

D.A.V Public School
01.2004 - 12.2004

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HARSH KUMARRegional Client Manager - APAC Markets at American Express