Hi, I’m
Harsh Kushwaha
System Engineer
Jhansi
Summary
Dynamic and results-driven IT professional with ~4.5 years of experience in Service Desk Operations, Networking, and System Engineering. Proven expertise in IT asset management, technical troubleshooting, and process adherence (ITIL). Adept at delivering efficient technical support, collaborating with cross-functional teams, and ensuring seamless IT operations.
Overview
4
years of professional experience
1
Certification
2
Languages
Work History
EY (Payroll Value Point Systems Pvt Ltd)
System Engineer
11.2022 - Current
Job overview
- Managed service requests and incidents using ServiceNow
- Configured company portals on mobile devices (iOS & Android)
- Troubleshooting and problem-solving LAN and Wi-Fi Network issue
- Provided remote support and managed IT asset data in daily reports
- Supported IT infrastructure setup and troubleshooting for end-users
- Manage IT assets lifecycle: assignment, audits, disposal, and clearance for exiting employees
- Configure Office 365, BitLocker, and backup processes via Microsoft Intra ID & Azure Portal
- IT Asset Management & Support is responsible for managing the organizations IT assets
- Maintain inventory reports and ensure timely updates in ServiceNow
- Daily IN- Out inventory of assets and monthly audit task closed by scanning of Particular assets
- Coordinate with vendors for EOL asset disposal and purchase order management
- Support Active Directory and BitLocker processes; configure MAC systems
- Coordinating with vendors for disposal activity of End-of-life assets
- Providing asset clearance to exit employees on same day
- Provide 24x7 technical support to users; troubleshoot LAN, Wi-Fi, and daily IT issues
Payroll Innovative Digitech Services
Service Desk Engineer
08.2021 - 11.2022
Job overview
- Managed service requests and incidents using ServiceNow
- Configured company portals on mobile devices (iOS & Android)
- Troubleshooting and problem-solving LAN and Wi-Fi Network issue
- Provided remote support and managed IT asset data in daily reports
- Supported IT infrastructure setup and troubleshooting for end-users
- Manage IT assets lifecycle: assignment, audits, disposal, and clearance for exiting employees
- Configure Office 365, BitLocker, and backup processes via Microsoft Intra ID & Azure Portal
- IT Asset Management & Support is responsible for managing the organizations IT assets
- Maintain inventory reports and ensure timely updates in ServiceNow
- Daily IN- Out inventory of assets and monthly audit task closed by scanning of Particular assets
- Coordinate with vendors for EOL asset disposal and purchase order management
- Support Active Directory and BitLocker processes; configure MAC systems
- Coordinating with vendors for disposal activity of End-of-life assets
- Providing asset clearance to exit employees on same day
- Provide 24x7 technical support to users; troubleshoot LAN, Wi-Fi, and daily IT issues
Education
SR Group of InstitutionJhansi
Diploma from Electrical Engineering
01.2021
S Vyayam Mandir Inter collegeJhansi
12th
01.2018
Modern Public SchoolJhansi
10th
01.2015
Skills
Windows 11 installation & configuration
Microsoft Outlook setup, backup & restore
Remote management tools: TeamViewer, Microsoft Teams, Ammy Admin
IT asset management and ServiceNow updates
Microsoft Office 365 & Azure AD (password resets, BitLocker)
Inventory management & monthly audits
Change, incident, and service request management (ITIL)
Mobile device management (iOS & Android)
MAC configuration on work profile
SLA (Service Level Agreement) understanding
IP addressing, DNS, DHCP & VPN setup and troubleshooting
Responsible for managing the ITAM process
Declaration:
I hereby declare that above information is true to the best of my knowledge and belief, if given a chance I can prove myself.
Personal Qualities:
- Honest, determined, and result-oriented
- Strong verbal and interpersonal skills
- Quick learner, adaptable, and able to work under pressure
- Self-motivated and proactive in problem-solving.
Certification
Power BI workshop
Timeline
Power BI workshop
08-2025
System Engineer
EY (Payroll Value Point Systems Pvt Ltd)
11.2022 - Current
Service Desk Engineer
Payroll Innovative Digitech Services
08.2021 - 11.2022
SR Group of Institution
Diploma from Electrical Engineering
S Vyayam Mandir Inter college
12th
Modern Public School
10th