Harsha BN
Bangalore
Summary
Dynamic professional with a proven track record and excelling in SOP development and complaint resolution. Adept at enhancing operational efficiency and product quality through strategic problem-solving and effective communication. Recognized for training new employees and driving continual improvement initiatives, ensuring high standards in quality control. Seasoned Subject Matter Expert with a knack for delivering high-quality results. Leveraged deep knowledge in respective fields to drive process improvements and innovation, enhancing overall productivity. Strengths include strong analytical skills, problem-solving abilities, and excellent communication skills that aid in bridging gaps between technical and non-technical teams. Previously contributed significantly towards business growth by implementing strategic initiatives based on industry trends and best practices.
Overview
10
10
years of professional experience
Work History
SME
Wakefit
08.2021 - 05.2025
- Identified areas of improvement in operational processes and procedures within SME.
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Provided training sessions for new employees at the SME.
- Maintained up-to-date records of all transactions related to SME activities.
F/V Quality Executive
Big basket
09.2015 - 08.2021
- Developed and implemented quality control systems to ensure product standards were met.
- Developed effective strategies for improving efficiency while ensuring product safety and quality.
- Created SOPs outlining inspection methods, sampling plans, acceptance criteria.
- Monitored production process, identified areas of improvement and executed corrective actions accordingly.
- Investigated customer complaints, identified root causes and provided solutions for continual improvement.
Education
SSLC -
PU -
Undergraduate -
SJRC
Skills
- Positive attitude
- SOP development
- Complaint resolution
- Decision-making
- Problem-solving
- Logistics coordination
- Good communication
- Fast learner
- Working knowledge of MS Office
Hobbies and Interests
listening music
Disclaimer
I am here to state that all the above-mentioned information is true to the best of my knowledge and belief
Languages
- English
- Hindi
- Telugu
- Tamil
- Kannada
Personal Information
- Father's Name: V B Nagaraj
- Mother's Name: R Nirmala
- Nationality: Indian
- Religion: Hindu
Languages
Telugu
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
SME
Wakefit
08.2021 - 05.2025
F/V Quality Executive
Big basket
09.2015 - 08.2021
SSLC -
PU -
Undergraduate -
SJRC
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