Harshad Kalled
Pune
Summary
Results-driven Transition Manager with more than 17 years of experience, known for high productivity and efficient task completion. Specialize in strategic planning, process optimization, and stakeholder management. Excel in communication, leadership, and problem-solving, ensuring smooth transitions and organizational success.
Overview
18
18
years of professional experience
Work History
Transition Manager
MAERSK GLOBAL SERVICE CENTRES INDIA PRIVATE LIMITED
Pune
03.2018 - Current
- Conducted meetings with stakeholders to define project requirements, scope, timeline and budget.
- Developed and implemented transition plans to ensure smooth transitions of new projects from one team to another.
- Provided regular updates on transition progress to management and communicated potential delays or issues in a timely manner.
- Tracked costs and expenses and assessed closely against original project budget.
- Ensured compliance with all applicable laws and regulations while transitioning projects from one team to another.
- Analyzed existing processes, identified areas of improvement, and proposed solutions to improve operational efficiency during the transition phase.
- Developed change management plans minimizing employee resistance and accelerating adoption.
- Gathered feedback from stakeholders after completion of transition activities to assess effectiveness and identify gaps for further improvement.
Assistant Manager – Credit Control
AXA BUSINESS SERVICES PRIVATE LIMITED
Pune
05.2016 - 03.2018
- Led Credit Control & Payment Applications teams overseeing a portfolio valued at USD 72 million within the Gulf Region
- Supervised team of 20 individuals, including 4 Process Leads and 16 Team Members
- Directed team's collections efforts, formulating strategic plans to meet quarterly and yearly targets
- Managed customer and client escalations, effectively managing expectations and maintaining client relationships
- Ensured prompt receipting and allocation of payments within Service Level Agreements (SLA) to minimize on-account balances
- Proposed accounts for blocking and recommended reductions of credit limits after exhaustive collection efforts
- Authorized unblocking of accounts, processed refunds, and approved minor write-offs
- Finalized monthly, quarterly, and yearly Overdue figures and performance metrics, providing comprehensive reports to stakeholders
- Facilitated monthly and quarterly review calls with stakeholders to discuss current performance and chart future course of action
- Conducted half-yearly and annual appraisals for team, fostering continuous development
Team Leader – Credit Control & Collections
MAERSK GLOBAL SERVICE CENTRES INDIA PRIVATE LIMITED
Pune
04.2013 - 05.2016
- Managed 2 countries in Southern Africa region with portfolio size of USD 25 million
- Responsible for the maintaining DSO numbers for the cluster, escalation management, dispute resolution & consequence management of delinquent accounts
- Managed a team size of 10 Credit Controllers and handled their performance, appraisals & coaching
- Mentoring team with complex cases and dead lock situations
- Reporting included cluster level performance update to Regional Lead, RCFO and Region top
- Highlighting high contributors to overdue to leadership for prompt action
- Working in co-ordination with Commercial & Customer service teams to ensure elevated level of customer satisfaction and balancing Collection activities with minimal commercial impact
- Authorizing Dunning, Credit revoke and Business hold in case of defaults on payments
Rating Analyst
CRISIL Limited
Pune
09.2011 - 04.2013
- Led a project with annual revenues of $0.5 mln for a largest B2B player supplying online marketplace for buyers and sellers
- Plan and prepare a process flow as per client requirements for new products which involved attending initial client meetings to understand product and client requirements build process flow and present it to client and internal management to secure sign offs
- Consult with IT teams to set up systems and tools and conduct testing of tools and systems needed for process
- Prepare FTE requirements and consult with recruitment team for hiring new members
- Introduce and conduct quality checks to as to reduce error percentage and changes in reports post finalization
- Finding manual tasks being conducted in project and automate them with use of technology which led to efficiency of team members, reduction of errors and optimum utilization of resources
- People manager for 5 team members carrying out appraisal discussions, managing shifts & leaves
Team Coach
Hutchison 3 Global Services Pvt. Ltd
Pune
10.2007 - 09.2011
- Driving team to provide high level customer service on calls to ensure excellent CSAT scores and resolutions
- Enhance call handling skills of team members to manage customer objection and complicated call scenarios
- Conduct process and soft skill trainings to improve quality of calls and reduce handling time
- Monitor calls for team members to recognize gaps in customer service skills & product or process knowledge
- Provide timely coaching to team members to improve CSAT scores
- Ensure Shrinkage and Wastage is under control by strictly checking breaks and ensuring timeliness is adhered to
- Conducting half yearly and annual appraisals for team members
Education
MBA - Finance
University of Pune
Pune, Maharashtra07.2011
Bachelor of Commerce -
Brihan Maharashtra College of Commerce
Pune, Maharashtra06.2007
Skills
- Project management
- Transition planning
- Process improvement
- Stakeholder engagement
- Conflict resolution
- Cross-functional coordination
Languages
- English
- Hindi
- Marathi
- Kannada
Timeline
Transition Manager
MAERSK GLOBAL SERVICE CENTRES INDIA PRIVATE LIMITED
03.2018 - Current
Assistant Manager – Credit Control
AXA BUSINESS SERVICES PRIVATE LIMITED
05.2016 - 03.2018
Team Leader – Credit Control & Collections
MAERSK GLOBAL SERVICE CENTRES INDIA PRIVATE LIMITED
04.2013 - 05.2016
Rating Analyst
CRISIL Limited
09.2011 - 04.2013
Team Coach
Hutchison 3 Global Services Pvt. Ltd
10.2007 - 09.2011
MBA - Finance
University of Pune
Bachelor of Commerce -
Brihan Maharashtra College of Commerce
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