Harshad Malpani

Key Responsibilities

• Manage end-to-end personal loan operations and ensure excellent customer service delivery.
• Oversee loan cycle processes and implement strategies to achieve business targets.
• Coordinate with sales, finance, and operations teams to streamline processes.
• Supervise customer service operations to maintain high customer satisfaction levels.
• Maintain compliance with service standards, SLAs, and operational guidelines.
• Participate in cross-functional meetings to align sales strategies and business goals.
• Develop business plans to improve revenue generation and operational efficiency.

• Led a team supporting telecom sales operations.
• Assisted managers in sales strategy planning and execution.
• Recruited, trained, and coached sales representatives.
• Managed performance tracking and prepared sales reports.
• Set sales targets and monitored team productivity.
• Conducted outbound sales calls for Vodafone New Zealand to engage potential customers.
• Supported new agents in achieving sales performance targets.

• Managed marketing initiatives and client engagement activities to enhance brand visibility and customer interaction.
• Assisted in expanding customer base and developing new business opportunities, contributing to increased market reach.

• Executed marketing campaigns and coordinated promotional activities.
• Developed customer relationships and supported sales growth.