Harshad Mapara
Jodhpur
Summary
Dynamic Relationship Manager with HDFC BANK LTD, adept at enhancing customer engagement and loyalty through tailored solutions and exceptional service. Proven expertise in data analysis and conflict resolution, driving performance improvements and fostering strong client relationships. Recognized for effectively resolving escalated issues and maintaining meticulous records to support strategic decision-making.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Manager
HDFC BANK LTD
Jodhpur
12.2020 - Current
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Maintained accurate records of all client interactions within the company's CRM system.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Developed strategies to attract new customers while retaining existing ones.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed office supplies inventory and placed orders when necessary.
- Answered questions from customers regarding products and services offered by the company.
Education
Bachelor of Science - Physics Chemistry Mathematics
Lachoo Memorial College of Science And Technology
Jodhpur 06-2015
Skills
- Customer relationship management
- Data analysis
- Performance reporting
- Conflict resolution
- Customer engagement strategies
- Administrative support
- Time management
- Confidential document handling
- Service support
Languages
Hindi
First Language
English
Advanced (C1)
C1
Sindhi
Proficient (C2)
C2
Marwari
Proficient (C2)
C2
Affiliations
- Sports specially basketball
- Singing
- Technology
Certification
- RSCIT state government basic computer course.
- MS office courses.
Timeline
Relationship Manager
HDFC BANK LTD
12.2020 - Current
Bachelor of Science - Physics Chemistry Mathematics
Lachoo Memorial College of Science And Technology