Harshada Ramchandra More
Pune,MH
Summary
Production Support Engineer with 3.4+ years of IT experience, specializing in SQL, Linux/Unix, and application monitoring. Proven ability to manage databases, analyse and modify data per client requirements, and troubleshoot critical incidents using advanced Unix commands. Proficient in SQL, Linux OS, and XML (request/response) analysis. Experienced with monitoring tools: Control-M, RTM, Jira, Kibana, AppDynamics, ServiceNow. Strong understanding of ITIL processes: Incident, Change, and Problem Management. Working knowledge of AWS services: EC2, S3, IAM, VPC, Lambda, Redshift, and Workspaces. Participated in Data Centre Recovery (DCR) drills to ensure system resilience. Hands-on experience with Salesforce release management and deployment. Flexible to work in rotational shifts and weekends as required.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Engineer
Tata Consultancy Services
01.2020 - Current
- Delivered L1.5 production support for Java-based applications, ensuring high availability and minimal downtime.
- Performed root cause analysis (RCA) for incidents and implemented solutions to prevent recurrence.
- Collaborated with development teams to apply bug fixes, patches, and functional enhancements.
- Managed incidents and service requests using ServiceNow and Jira, ensuring SLA compliance.
- Analysed XML request/response data and utilized Kibana for log monitoring and issue diagnosis.
- Monitored system health (CPU/memory utilization), performed application health checks, and took proactive actions.
- Interacted with developers for bug tracking and resolution of technical issues.
- Generated and shared daily status reports with management, providing insights into operational activities.
- Executed SQL queries for data analysis and troubleshooting.
- Monitored email alerts and prioritized incident tickets based on impact and urgency.
- Ensured 24/7 application uptime through rotational shifts and on-call support.
Education
Masters of Computer Application -
IICMR
Skills
Unix
undefinedCertification
I hereby certify that all the information provided above is true and correct to the best of my knowledge and belief., Harshada Ramchandra More
Interests
Cooking
traveling
Personal Information
- Date of Birth: 02/27/99
- Gender: Female
- Marital Status: Single
Timeline
Senior Engineer
Tata Consultancy Services
01.2020 - Current
Masters of Computer Application -
IICMR
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