Harsha Kesa Vardhan Kamma

Managed critical operational processes to ensure accuracy, efficiency, and consistent support for customers and onshore teams.

Handled end-to-end email management, resolving customer queries, and coordinating with cross-functional teams.

• Created and validated system codes for new customer profiles to facilitate onboarding, and compliance.

• Delivered high-quality customer support to U.S. clients by resolving inquiries related to financial services, account issues, and transaction concerns in a timely and professional manner.
• Demonstrated strong adaptability by effectively handling diverse customer scenarios and adjusting communication styles to meet individual customer needs.
• Utilized Zendesk and CRM tools to document customer interactions, track issue resolution, and ensure compliance with service standards and SLAs.
• Investigated customer concerns, identified root causes, and provided accurate problem resolution, while maintaining a high level of customer satisfaction.