Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Jyoti Kumar

Gurgaon

Summary

Dynamic Senior Associate at Ciena with expertise in network troubleshooting and fault analysis. Proven track record in optimizing customer networks and resolving complex issues efficiently. Skilled in MPLS and BGP configurations, I excel in team collaboration and knowledge transfer, ensuring seamless service migration and enhanced customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Associate

Ciena
02.2024 - Current
  • Investigate and resolve issues for customers using Ciena packet devices, including but not limited to protocols like SR-MPLS, BGP-LU, T-LDP, MPLS-TP, OSPF, and ISIS.
  • Acting as the customer lead engineer for one of the premier customers, In this role my responsibilities include a thorough understanding of the customer network, devices/protocols used, and service constructs to provide a well-rounded experience to the customer related to network issues or if any optimization is required.
  • Analyzing fault logs and the root cause of outage cases.
  • Providing resolution to customer queries in a time-bound manner by coordinating with the customer and different internal teams.
  • Conducting internal team sessions for knowledge transfer.
  • Creating and maintaining articles with new learning for future reference to team members.

NOC Engineer

STCS
Hyderabad
10.2022 - 12.2023
  • In this role, my responsibilities ranged from FNI to service migration.
  • As per the customer's requirement, we are performing the FNI of Ciena devices in the customer's network.
  • Once FNI is completed, performing IP planning for nodes to be deployed in the production network.
  • Implementing and troubleshooting the DCN solution of integrated nodes with the NMS.
  • Performing a software upgrade as per the upgrade cycle for Ciena devices.
  • Migration of packet services from a third-party vendor to a Ciena packet device.

Sr. Engineer

NTT Global datacenter and cloud Infra
03.2022 - 09.2022
  • Understanding customer requirement and suggest network related changes to achieve the requirement.
  • Managing/Configuration of customer premises devices.
  • L3 Configuration with carrier for end-to-end customer reachability.
  • L2 EVPN-MPLS configuration for Data Centre customer.
  • IOS Upgrade of Provider edge router.
  • Network Audit for configuration related deviations.
  • Security hardening of PE as per DOT guidelines.
  • Support for escalated customer operational issue.

Sr. Executive

Bharti Airtel
04.2021 - 03.2022
  • Review Plan shared by Planning team and check feasibility to execute in network, in case plan is not feasible revert with findings.
  • Prepare MOP for approved plans and for minor activities do the validation of prepared MOP.
  • Coordinate with field team for activity readiness.
  • Coordinate with operations/field team and Execute the MOP in maintenance window.
  • Activity/Change type: Ring upgrade, Link upgrade, Ring splitting, IOS upgrade, Router replacement with same vendor, Router replacement with different vendor, Node addition in network, Node deletion from network, fix the deviations in network, which is found in quarterly network audit, Ring rehoming.
  • Analyzing fault logs and root cause of network failure cases.

Administrator

WIPRO LIMITED
12.2019 - 04.2021
  • Provisioning and troubleshooting of Bharti's national and international customer links on devices (PE/CE) spread across the multi-tier architecture of MPLS cloud.
  • Configuring L3 VPN links using BGP, OSPF, EIGRP, STATIC, VRRP, and MCLAG etc. as routing protocols over CISCO (ASR9K, 7200, 7600) and JUNIPER (mx) devices.
  • Configuring L2 VPN links using pseudo wire (xconnect), VPLS etc.
  • Configuring P2P/P2MP/L3/L2 services for internal customer requirements responsible for catering captive traffic of infra/backbone links etc.
  • Seamless delivery of customer links within stipulated time frame covering pop shifting/LM changes, bandwidth UP/DOWN gradation, topology change, NNI change using Metasolv tool (M6) on PE routers.
  • Analyzing fault logs and root cause of network failure cases.

Engineer

GENIUS CONSULTANTS LTD.
05.2017 - 11.2019
  • Provisioning and troubleshooting of Bharti's national and international customer links on devices (PE/CE) spread across the multi-tier architecture of MPLS cloud.
  • Configuring L3 VPN links using BGP, OSPF, EIGRP, STATIC, VRRP, and MCLAG etc. as routing protocols over CISCO (ASR9K, 7200, 7600) and JUNIPER (mx) devices.
  • Configuring L2 VPN links using pseudo wire (xconnect), VPLS etc.
  • Configuring P2P/P2MP/L3/L2 services for internal customer requirements responsible for catering captive traffic of infra/backbone links etc.
  • Seamless delivery of customer links within stipulated time frame covering pop shifting/LM changes, bandwidth UP/DOWN gradation, topology change, NNI change using Metasolv tool (M6) on PE routers.
  • Analyzing fault logs and root cause of network failure cases.

Engineer

ABRASIVE ENGINEERS PVT LTD.
07.2016 - 12.2016
  • Tracing of ISP/ILP and MPLS links on routers based on circuit id.
  • Preparing the inventory detail of the all customers to be migrated.
  • Design and planning of links to be migrated on new port/router.
  • Configuration changes on new port/router as per plan.
  • Testing of the service after migration.
  • Inventory update in metasolve.

Education

Bachelor of Technology - Electronics and Communication Engineering

Kendriya Vidyalaya
Patna
07-2015

Class XII -

Kendriya Vidyalaya
Patna
05-2010

Skills

  • Network troubleshooting
  • Fault analysis
  • Protocol configuration
  • Service migration
  • Knowledge transfer
  • Technical documentation
  • Root cause analysis
  • Project management
  • Team collaboration
  • Problem solving
  • Team leadership
  • Network configuration
  • ISIS
  • MPLS
  • Segment Routing
  • LDP
  • GLBP
  • VRRP
  • Switch
  • Routing
  • BGP
  • BGP-LU
  • Static routing
  • Dynamic routing
  • EVPN
  • VLAN
  • Excel
  • OSPF
  • OSI model
  • TCP/IP
  • IPv6
  • MP-BGP
  • MC-LAG
  • LACP
  • DHCP
  • QOS (Quality of Service)
  • COS (Class of Service)

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • CRSP - Ciena Routing and Switching Professional
  • CRSA - Ciena Routing and Switching Associate

References

References available upon request.

Timeline

Senior Associate

Ciena
02.2024 - Current

NOC Engineer

STCS
10.2022 - 12.2023

Sr. Engineer

NTT Global datacenter and cloud Infra
03.2022 - 09.2022

Sr. Executive

Bharti Airtel
04.2021 - 03.2022

Administrator

WIPRO LIMITED
12.2019 - 04.2021

Engineer

GENIUS CONSULTANTS LTD.
05.2017 - 11.2019

Engineer

ABRASIVE ENGINEERS PVT LTD.
07.2016 - 12.2016

Bachelor of Technology - Electronics and Communication Engineering

Kendriya Vidyalaya

Class XII -

Kendriya Vidyalaya

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