Summary
Overview
Work History
Education
Skills
Websites
Activities
Awards
Timeline
Generic

MOHD SAIF ANWAR

Noida

Summary

I am an organized and hard-working individual looking for a responsible position to utilize my technical and management skills to achieve goals of an organization, as well as to enhance my knowledge about new and emerging trends. I have worked as a Subject Matter Expert and Level 2 Tech lead and have experience in operations, installation, configuration along with excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements with proven capability to meet deadlines.

Overview

8
8
years of professional experience

Work History

Senior Associate

Coforge
04.2023 - Current
  • Currently working as a Subject Matter Expert for Ameriprise financial.
  • Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45%.
  • As an SME I have deep understanding of the service desk operations, consistently delivering high-quality support and driving customer satisfaction.
  • Proven track record of providing high-quality results, including developing and implementing innovative solutions to improve operational efficiency and reduce costs.

Associate Consultant

Capgemini
01.2019 - 08.2022
  • Have worked for Focus Brands IT (Level 2 - Tech Lead) along with their on-site team.
  • Coordinated cross-site installation of networked systems, confirming post-install connectivity.
  • Have worked on QSR technology and managed the Labs/ Stores/ Servers along with all the network devices that are used at the store.
  • Have mainly worked on Escalations, ticket management and Queue management along with real time troubleshooting of the devices and servers.
  • I have worked as client SPOC for the project, conducted client meeting and daily calls along with sharing new ideas and updates with the client
  • Managed escalations along with SLA based services, Incident Management as well as created knowledge-based articles in Service Now
  • Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers
  • Have worked on user management through different directory tools.

Associate Technical Support

Tech Mahindra
05.2017 - 12.2018
  • Have worked as the IT team for American Airlines
  • Managed approximately 20 Service Now tickets on a daily basis and assisted issues related to the devices / website used by the employees.
  • I was assigned to run the Jobs on time in SAP environment and report/escalate/troubleshoot errors.

Education

B.Tech - Electronics And Communications Engineering

Dr. APJ Abdul Kalam Technical University
Greater Noida
01.2015

XII -

St. John's DLW
Varanasi
01.2010

X -

St. John's DLW
Varanasi
01.2008

Skills

  • Active Directory
  • Service Now Administration
  • Incident Management
  • System Administration
  • Desktop Support
  • Windows Troubleshooting
  • Network Troubleshooting
  • Command Center
  • Configuration Center
  • OKTA User Management
  • POS Admin
  • QSR Networking
  • Salesforce CRM
  • IDM
  • Office 365

Activities

  • Have joined CATC camp with 7 UP Air Sqn.
  • Was a leading flight cadet for 7 UP Air Sqn (A certificate NCC).
  • Participate yearly in blood donation camp.
  • Have participated in plays, group discussion and other track and field events.
  • Have participated in MJM football tournaments.

Awards

  • Awarded as STAR in Rewards and Recognition in Capgemini.
  • Awarded from Client - Focus Brands for Excellence service delivery.
  • Have received client recognition award in Capgemini.
  • Have received spot award and pat on back in Tech Mahindra.

Timeline

Senior Associate

Coforge
04.2023 - Current

Associate Consultant

Capgemini
01.2019 - 08.2022

Associate Technical Support

Tech Mahindra
05.2017 - 12.2018

B.Tech - Electronics And Communications Engineering

Dr. APJ Abdul Kalam Technical University

XII -

St. John's DLW

X -

St. John's DLW

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