Playing snooker and cricket
Uttam Singh
Security Analysis Senior Associate (UAA)
Greator Noida,Uttar Pradesh
Summary
Smooth and efficient Technical Support Executive with experience enhancing executive productivity and improving business operations. Exceed expectations for maximizing group performance and overseeing efficient calendars. Operate well with minimal supervision to meet demanding objectives.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Security Analysis Senior Associate (UAA)
NTT Data Information Processing Services
Noida, UP
07.2020 - Current
- Active Directory Account creation.
- Office 365 administrator.
- DL Creation, Resources Mailboxes Creation, Contact cards for external employee.
- Microsoft exchange Admin.
- Managing the Okta account.
- Azure Active directory administration.
- Powershell to manage user's account.
- Good knowledge of Ticketing tool (Service Now).
- Providing Access/Terminating/ Resetting multiple NTT Data application access for end user on iSeries, Mrx, Firsttrax etc.
Sr. Technical Support Executive
Digital Mechanics Technical Solution Pvt. Ltd.
Noida, Uttar Pradesh.
02.2017 - 07.2020
- Troubleshooting MS-Outlook, Internet , Internet browsers(e.g. Explorer, Edge, Chrome, Firefox).
- Active Directory Account creation, unlock the account.
- Office 365 administrator, creating the DL, Mailboxes.
- Evaluated and responded to incoming sales leads and requests for technical support assistance
- Used ticketing systems to manage and process support actions and requests
Technical Support Executive
BENO SUPPORT PVT LTD
Noida, Uttar Pradesh.
08.2015 - 02.2017
- Troubleshooting MS-Outlook, Internet , Internet browsers (e.g. Explorer, Edge, Chrome, Firefox, Safari), Desktop Support.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Increased customer satisfaction ratings to 95%
Executive
I Energizer
Noida, Uttar Pradesh.
11.2014 - 08.2015
- Listened to customers' questions and concerns to provide answers or responses.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Built strong relationships with field operations team to support business development opportunities and improve service
Education
B. Tech - Electronics And Communication Engineering
Uttarakhand Technical University
Dehradoon, Uttarakhand 01.2010 - 01.2014
Skills
Active Directory
Office 365
Microsoft exchange admin
Okta
FIM tool to create AD account for external user
Powershell
Azure Active directory
Interests
Timeline
Security Analysis Senior Associate (UAA)
NTT Data Information Processing Services
07.2020 - Current
Sr. Technical Support Executive
Digital Mechanics Technical Solution Pvt. Ltd.
02.2017 - 07.2020
Technical Support Executive
BENO SUPPORT PVT LTD
08.2015 - 02.2017
Executive
I Energizer
11.2014 - 08.2015
B. Tech - Electronics And Communication Engineering
Uttarakhand Technical University
01.2010 - 01.2014
Strength
Hard working, Positive attitude.
Firm believer in Team work.
Leadership quality.
Strength
Hard working, Positive attitude.
Firm believer in Team work.
Leadership quality.