Chetna Yadav
Bangalore
Summary
Skilled leader, planner, and problem-solver with a results-driven and focused approach to completing work. Versatile specialist known for attention to detail and work ethic. Several-year career in the field.
Overview
8
8
years of professional experience
Work History
Security Analysis Specialist (SME) Lead
HCL Technologies
Bangalore
01.2023 - 08.2024
- Maintained responsibility for administering Active Directory user accounts, groups and computer objects.
- Managed Queue and assigned Tasks to team members
- Managed user account provisioning and deprovisioning through active directory.
- Managed License assignments for O365 accounts including E1 and E3 subscriptions
- Utilized technical expertise to enhance productivity and user experience within the Service Now Tool.
- Performed necessary restores of deleted AD objects according to business needs.
- Addressed and fixed problems pertaining to authentication failures resulting from expired passwords or locked accounts.
- Responsible for configuring and maintaining identity access management tools, including Active Directory and LDAP.
- Assisted in troubleshooting problems associated with different applications.
- Provided team members with performance feedback through conducting regular appraisals, identifying areas for growth.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Assisted with the creation of plans for future projects, initiatives, and objectives under the supervision of the manager.
- Identified opportunities for process improvements, implementing changes when required.
- Proactively monitored team performance against targets, intervening when needed to achieve desired outcomes.
- Delegated tasks appropriately according to individual skill sets.
- Created innovative approaches to drive team productivity and elevate customer service standards.
- Created ,Deleted ,Modified new user accounts in Active Directory and other applications.
- Managed service level agreements and monitored performance against established SLAs.
Senior Technical Process Executive
Infosys Limited
Bangalore
05.2021 - 08.2022
- Managed the configuration, installation, and testing of hardware and software components. Performed regular maintenance duties while providing monitoring and troubleshooting support.
- Assisted in implementing best practices for using different technologies.
- Delivered seamless assistance to end users, resolving various hardware and software problems.
- Maintained adherence to service level agreements while addressing customer inquiries.
- Documented processes for future reference, provided feedback on product features based on user experience.
- Developed training materials for users on newly implemented systems or changes to existing systems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Senior Technical Process Executive
Shell InfoTech (Client – Infosys)
Bangalore
09.2020 - 05.2021
- Maintained records of incident tickets by creating, updating, and monitoring them using a ticketing system.
- Analyzed incidents to determine their root causes and implement necessary corrective measures.
IT Service Desk Associate
IDFC
Bangalore
02.2018 - 07.2020
- Offered prompt and reliable support to customers by answering their technical questions and providing in-depth product knowledge.
- Helped users in configuring their accounts on multiple platforms, specifically with email.
- Executed troubleshooting activities to swiftly identify and resolve system issues.
Corporate Services Associate
Yes Bank
Bangalore
03.2017 - 12.2017
- Contributed valuable feedback to enhance the development process of new products, aligning with customer requirements.
Assistant Manager
Kotak
Bangalore
05.2016 - 02.2017
- Delivered exceptional customer service by assisting with a wide range of banking transactions including deposits, withdrawals, and transfers.
Education
Bachelor of Science - Computer Science And Programming
Maharishi Arvind College of Engineering & Technology (Rajasthan Technical University)
08-2014
Skills
- Active directory
- Okta Administration
- Technical Troubleshooting
- Okta Single Sign on
- Role- base access Control(RBAC)
- CyberARk
- Resource Utilization
- Incident Management
- System Administration
- Remote Support
- Identity access management
- Permissions and Access Control
- Teamwork and Collaboration
- Quick Learner
- Multitasking
- Networking
- MS Office
- Priority incident recommendations
- Escalation management
Personal Information
- Father's Name: Sinheshwar Prasad Yadav
- Date of Birth: 07/15/1991
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Listening Music, Playing Games.
Disclaimer
I hereby declare that the details furnished above are true and correct of my knowledge and belief.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Security Analysis Specialist (SME) Lead
HCL Technologies
01.2023 - 08.2024
Senior Technical Process Executive
Infosys Limited
05.2021 - 08.2022
Senior Technical Process Executive
Shell InfoTech (Client – Infosys)
09.2020 - 05.2021
IT Service Desk Associate
IDFC
02.2018 - 07.2020
Corporate Services Associate
Yes Bank
03.2017 - 12.2017
Assistant Manager
Kotak
05.2016 - 02.2017
Bachelor of Science - Computer Science And Programming
Maharishi Arvind College of Engineering & Technology (Rajasthan Technical University)