Harshal Dhake
Pune
Summary
Having 3.4 years of total IT industry experience with Skilled Cloud Operations Engineer with background in managing cloud infrastructure, optimizing system performance and ensuring data security. Strengths include deep technical knowledge of cloud computing platforms, problem-solving skills and ability to lead cross-functional teams. Providing / Application / Production / Infrastructure Support deployed on AWS Infrastructure.
Overview
3
3
years of professional experience
4
4
Certification
Work History
Cloud Operations Engineer
Nice Interactive Solutions
Pune
02.2024 - Current
- Designed, implemented, and maintained AWS cloud infrastructure to support mission-critical applications, ensuring high availability, scalability, and security.
- Established and managing CI/CD pipelines using Jenkins streamline product deployment processes.
- Developing automation scripts using Ansible YAML scripts to streamline deployment processes and enhance operational efficiency using Jenkins & Docker.
- Providing L2 ticket-based support to troubleshoot and investigate Service Requests or Incidents then providing root cause analysis as well as sustainable permanent solution to customers and internal teams.
- Conducting regular system monitoring, performance analysis, and optimization using AWS CloudWatch, ensuring optimal resource utilization and cost efficiency.
- Collaborating with cross-functional teams to troubleshoot and resolve infrastructure and product issues, minimizing downtime and ensuring customer satisfaction.
- Designing and implemented backup and disaster recovery strategies to ensure business continuity and data integrity.
- Providing production and infrastructure support for AWS cloud-based applications, including monitoring, troubleshooting, and incident response.
- Participating in on-call rotation to provide 24/7 support for production environments, ensuring system and infrastructure uptime and availability.
Associate Consultant
Eviden (An Atos Company)
Pune
07.2021 - 02.2024
- Creating, removing, scaling and migrating Compute and Storage resources in AWS.
- Managing infrastructure on AWS Cloud also Configuring EC2 instances in multiple environments and managing security group for different kind of instances Monitoring, Alerting, Image & Backup Management Solution in AWS.
- Provide L1 ticket-based support for employees reporting problems on internal server-based and cloud-based applications, ensuring they are resolved per published SLAs and escalated to L2 support resources if needed.
- Implemented and managed CI/CD pipelines using Jenkins and deploying code to multiple environments staging and Production and actively involved in the entire pipeline setup and Jenkins configuration.
- Written the Ansible YAML scripts to configure the remote servers.
- Collaborating with Change/Release/Incident management team.
- Working Experience on Git, GitHub, Jenkins.
- Debugging issues if there is any failure in broken Jenkins build and maintaining Jenkins build pipeline.
- Working on daily activities with ServiceNow Ticketing Tool.
- Troubleshooting and analysis logs On Linux servers.
- Communicate with various team's connectivity issue, Application related queries.
Customer Support Associate
Amazon Development Center
09.2020 - 03.2021
- Working as Customer Support Associate.
- Providing key information to customer interactions from management to make business decisions.
- Handling North America Customers.
Education
B.E - Information Technology
SSBT COET
Jalgaon, MH02-2020
Diploma - Information Technology
G. H. Raisoni Polytechnic, Jalgaon.
Jalgaon, MH06-2016
S.S.C -
St. Lawrence School
Jalgaon, MH06-2013
Skills
- Database Applications: MySQL
- Scripting: Shell Scripting
- Tools: CyberArk, Jenkins, Confluence
- Operating System: UNIX/Linux Admin
- Ticketing Tool: ServiceNow
- Cloud Technology: AWS
- Version control tools: GitHub, Git
- Configuration Tool: Ansible
- Containerization: Docker
- Monitoring: AWS CloudWatch, Nagios
Certification
- AWS Certified Cloud Practitioner.
- AWS Solution Architect – Associate
- AWS SysOps Administrator – Associate
- AWS Solution Architect – Professional
- Microsoft Azure – Fundamentals.
Accomplishments
- Spot Recognition for Intelligent Forms Processing Automation POC.
Personal Information
- Name- Harshal Sharad Dhake
- Date of Birth: - 05 July 1997
- Nationality: - Indian
- Marital Status: - Single
- Address – A-201,The Address Society, Near Barkhana, Wakad, Pune
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementTeam Building / Company RetreatsWork from home optionFlexible work hoursTimeline
Cloud Operations Engineer
Nice Interactive Solutions
02.2024 - Current
Associate Consultant
Eviden (An Atos Company)
07.2021 - 02.2024
Customer Support Associate
Amazon Development Center
09.2020 - 03.2021
B.E - Information Technology
SSBT COET
Diploma - Information Technology
G. H. Raisoni Polytechnic, Jalgaon.
S.S.C -
St. Lawrence School
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