Harshal Shinde
Pune
Summary
Results-driven IT professional with over four years of experience delivering exceptional desktop and network support. Skilled in troubleshooting, problem-solving, and delivering top-notch customer service. Proven track record of success in customer service, technical support, and operations. My technical skills include hands on experience with Cisco Routers, switches and CLIs. Seeking for good position in dynamic and challenging environment to utilize my skill sets where I want to be an integral part and propel it beyond competition.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Analyst
Infosys BPM
2021.11 - Current
- Working as a Network Analyst for a major client in the industry & Supporting Day-to-Day operations with minimal downtime and business impact.
- Management and configuration of 3k, 4k,9k cisco switches.
- Working experience in different Network management tools and monitoring tools.
- Worked on user and auto incident coordinating with different teams.
- Decommissioning of end-of-life switches.
- Perform the IOS upgrade activities.
- Work on the troubleshooting wireless devices such as Access point and WLC
- Action on the Work order request for getting the standard network changes in the infrastructure.
- Managed VLAN configuration and network segmentation to improve security posture.
- Worked with managed ISPs to minimize the downtime and business impact for the clients.
- Work with Cisco team regarding the RMA of devices and Troubleshooting the issue on Cisco Devices.
- Performed troubleshooting for Juniper, Cisco, and SD-WAN devices.
- Reduced downtime by proactively monitoring system health and addressing potential issues.
NETWORK SUPPORT ENGINEER
Sharda Enterprise
2019.05 - 2021.10
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Successful commissioning MPLS-VPN/ ILL links all over India. Technical support and troubleshooting customer queries over phone and email.
- Assisted in a planning and execution of network upgrades, including hardware and software installations, resulting in improved network reliability.
- Supported users in setup and configuration of Router and wireless devices.
- Co-ordinate with NOC engineer and support engineer
Education
Bachelor of Engineering -
Mumbai University
Mumbai07.2018
Skills
- Switching: VTP, STP, VLAN.
- Routing : BGP, OSPF, RIP, Basic MPLS.
- Cisco Wireless, SD-WAN, Juniper Devices.
- Wireless troubleshooting, Lan troubleshooting at L2 level.
- Open nms, Grafana, ServiceNow.
- Collaboration with Different ISPs
- End-user support
- Technical Support
- Teamwork and Collaboration
Certification
- CCNA - Cisco Certified Network Associate
Timeline
Network Analyst
Infosys BPM
2021.11 - Current
NETWORK SUPPORT ENGINEER
Sharda Enterprise
2019.05 - 2021.10
Bachelor of Engineering -
Mumbai University
- CCNA - Cisco Certified Network Associate
Similar Profiles
Luciana Negrini NovaisLuciana Negrini Novais
Senior Process Executive at Microsoft Via InfoSys BPMSenior Process Executive at Microsoft Via InfoSys BPM
Analis Rodriguez MoraAnalis Rodriguez Mora
IT Procurement at Infosys BPMIT Procurement at Infosys BPM
NAGESH PATILNAGESH PATIL
Sr. Process Specialist / Acting Team Lead at Infosys BPM Ltd.Sr. Process Specialist / Acting Team Lead at Infosys BPM Ltd.