Harshal Shinde

• Reviewed and enforced platform policies for high-volume content, including sensitive and escalated cases.
• Handled complex and grey-area cases, helping resolve escalations while keeping policy and creator impact in mind.
• Worked closely with content creators and teams across different locations to make sure policies were followed, preventing abuse and keeping the platform safe for everyone, including children.
• I looked at review data and patterns to spot abuse and recurring issues, and I shared insights to improve how policies are applied.
• Made sure enforcement stayed consistent and high-quality through regular checks, calibrations, and feedback with teams around the world.

Act as a digital referee to keep platforms safe and fair. Focus on detecting rule violations—fraud, spam, or harmful content—and ensuring appropriate enforcement actions. Support creators in understanding and following policies while maintaining trust and safety for users.

• Reviewed and enforced platform policies across high-volume workflows, including sensitive and escalated content.
• Handled complex, grey-area cases and escalations, ensuring decisions balanced creator impact and platform safety.
• Collaborated with content creators and cross-functional global teams to ensure policies were understood and followed, preventing abuse and keeping the platform safe, including child-sensitive content.
• Monitored and analyzed review data to identify recurring issues, abuse patterns, and opportunities for process improvements.
• Led and mentored quality teams, guiding them in handling sensitive cases, maintaining consistency, and improving overall enforcement standards.
• Maintained high enforcement quality through regular calibrations, audits, and feedback across distributed teams.

• Worked closely with social media team to ensure the content posted is legit
• Checked workflows to ensure compliance with client policies and quality standards.
• Identified recurring issues or errors and suggested process improvements.
• Supported team members to maintain accuracy and quality in their work.