Harshit Kumar
Delhi
Summary
Seeking a position to utilize my skills and abilities in the industry that offers professional growth while being resourceful, innovative and flexible.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Support Executive
Concentrix Daksh Pvt. Ltd.
Gurgaon
05.2022 - Current
- Working for the World's one of the leading social media brand.
- Assisting to the clients with all of their digital marketing or advertising issues.
- Assisting in setting up or optimizing analytics tools for tracking visitors' behaviors.
Senior Chat Executive
Teleperformance
11.2020
- Worked there for the USA leading household and communication brand.
- Identified opportunities for further process automation or system enhancements that would improve overall efficiency.
- Assisted clients in regards to there billing concerns.
- Evaluated team performance regularly using key metrics such as turnaround time and accuracy rate, providing feedback where necessary.
- Drove sales for the brand through upselling.
- Gave the supervision to other colleagues in terms of the product.
Customer Support Associate
Intarvo Technologies Pvt. Ltd.
- Worked there for government leading employment project.
- Assisted Jobseekers and Employers about the process.
- Worked on job fairs on daily basis.
- Explained job duties, compensation and benefits to potential candidates.
Escalation Desk lead (L2)
Ienergizer Pvt. Ltd.
- Assisted in developing new policies and procedures related to managing difficult customer situations.
- Developed and implemented new procedures for resolving customer issues quickly and efficiently.
- Analyzed data from customer surveys and feedback forms to identify areas of improvement in the escalation process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized monthly meetings with key stakeholders to discuss progress, challenges, best practices, and changes needed within the escalation department.
Skills
- Call Management
- Customer Relationship Management
- Failure Resolution
- Support Services
- Troubleshooting and Diagnostics
- Online Chat Support
- User Support
- Help Desk Support
- Report Preparation
- Highly Professional
Personal Information
- Father's Name: Mr. Vijay Upadhyay
- Date of Birth: 09/13/99
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English
- Hindi
Disclaimer
I hereby affirm that the information provided by me is accurate true to the best of my knowledge.
Certification
- Diploma in Computer Application with A+ Grade.
Timeline
Senior Support Executive
Concentrix Daksh Pvt. Ltd.
05.2022 - Current
Senior Chat Executive
Teleperformance
11.2020
Customer Support Associate
Intarvo Technologies Pvt. Ltd.
Escalation Desk lead (L2)
Ienergizer Pvt. Ltd.
- Diploma in Computer Application with A+ Grade.
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