Harshit Sharma
Express Store - Expansion ( Landlord Relations )
Gurgaon
Summary
Dynamic professional with a proven track record in landlord relations at Blinkit, achieving a 51.16% resolution rate in escalations. Skilled in cross-functional collaboration and analytical problem-solving, I excel in enhancing stakeholder satisfaction and operational stability through effective communication and process improvement.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Expansion Team (Landlord Relations)
Blinkit
03.2025 - Current
- Act as primary liaison between Blinkit and landlords for stores in North and East India, addressing post-live concerns and escalations.
- Achieved 51.16% resolution rate in landlord escalation tickets for the North region and 48% resolution rate for the East region, improving operational stability and landlord satisfaction.
- Collaborated with internal teams including Operations, Real Estate, and Expansion, as well as field teams like KAMs and RE POCs, to ensure timely resolution of landlord queries.
- Proactively identified potential operational risks and initiated corrective actions to maintain business continuity.
Customer Delight Associate
Zomato
11.2024 - 03.2025
- Managed high-volume customer interactions via chat, calls, and emails, resolving concerns within defined SLAs.
- Maintained a consistent Customer Satisfaction (CSAT) score of 71–72%, exceeding performance benchmarks and contributing to positive brand perception.
- Delivered empathetic, solution-oriented support that turned negative customer experiences into positive outcomes.
- Demonstrated high discipline, process adherence, and service quality, which led to career progression to Blinkit.
Transaction Risk Investigator ( L3 )
Amazon
11.2022 - 06.2024
- Investigated suspicious transactions between buyers and sellers to prevent fraud, financial losses, and policy violations.
- Maintained an average handling time (AHT) of 9.4 minutes per query while ensuring accuracy and thoroughness.
- Conducted in-depth analysis of seller behavioral patterns to identify potential fraud indicators and raise red flags.
- Analyzed transaction data, identified fraud patterns, and escalated cases to relevant teams for further action.
- Communicated case findings with internal teams and external financial institutions through email and phone.
- Consistently met productivity and quality KPIs in a high-paced 24/7 operational environment.
Business Development Associate
PlanetSpark
01.2022 - 06.2022
- Introduced prospective students to PlanetSpark courses through product presentations and interactive discussions.
- Conducted fee discussions with parents or guardians, addressing queries and aligning offerings with their expectations.
- Successfully onboarded students by guiding them through the enrollment process, ensuring a smooth start to their learning journey.
- Built rapport and maintained regular follow-ups to maximize conversion rates and student satisfaction.
Education
B.Tech in Mechanical Engineering - Mechanical Engineering
Rajasthan Technical University, Kota
Kota, India 04.2001 -
Skills
Landlord and Stakeholder Relationship Management
Timeline
Expansion Team (Landlord Relations)
Blinkit
03.2025 - Current
Customer Delight Associate
Zomato
11.2024 - 03.2025
Transaction Risk Investigator ( L3 )
Amazon
11.2022 - 06.2024
Business Development Associate
PlanetSpark
01.2022 - 06.2022
B.Tech in Mechanical Engineering - Mechanical Engineering
Rajasthan Technical University, Kota
04.2001 -
Similar Profiles
Ashish DixitAshish Dixit
Senior Executive (Purchase Manager) at BlinkitSenior Executive (Purchase Manager) at Blinkit
Chirag JoshiChirag Joshi
Senior Category Manager at BlinkitSenior Category Manager at Blinkit
Vinod GuptaVinod Gupta
Fleet Coach at BlinkitFleet Coach at Blinkit
Priyanka AroraPriyanka Arora
Test Specialist at Fidelity InternationalTest Specialist at Fidelity International
Deepa BhandariDeepa Bhandari
Merchandiser at Rudra Rugs Private LimitedMerchandiser at Rudra Rugs Private Limited