Travelling
Harshit Soni
Sales And Marketing Manager
Mumbai
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Team Leader
Yangpoo Executive Education
Mumbai
03.2022 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Business Development Manager
Venture Infosystems
Dubai
08.2021 - 10.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Business Development Manager
Expertrons
Mumbai
10.2021 - 03.2022
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Business Development Executive
Jaro Education
Mumbai
10.2020 - 03.2021
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
- Set and achieved company defined sales goals.
Sales Intern
Times of India
Mumbai
07.2020 - 09.2020
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
Customer Service Executive
Magztok BPO
Mumbai
05.2017 - 10.2018
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
Education
Bachelor of Science - IT
Vidyalankar School of Information Technology
Mumbai, India 04.2019 - 04.2021
High School Diploma -
Vidyalankar Polytechnic
Mumbai,India 04.2014 - 04.2018
Skills
Employee Evaluation
Complaint resolution
Sales expertise
Key performance indicators
Performance improvement
Multitasking Abilities
Teamwork and Collaboration
Self-Motivated
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12-18 staff members.
- Achieved Quarterly / Monthly Over achiever Certificates through effectively help with Team Members.
Interests
Biking
Reading
Public Speaking
Timeline
Team Leader
Yangpoo Executive Education
03.2022 - Current
Business Development Manager
Expertrons
10.2021 - 03.2022
Business Development Manager
Venture Infosystems
08.2021 - 10.2022
Business Development Executive
Jaro Education
10.2020 - 03.2021
Sales Intern
Times of India
07.2020 - 09.2020
Bachelor of Science - IT
Vidyalankar School of Information Technology
04.2019 - 04.2021
Customer Service Executive
Magztok BPO
05.2017 - 10.2018
High School Diploma -
Vidyalankar Polytechnic
04.2014 - 04.2018