HARSHITA SINGH
Human Resource Expert (MSP)
Noida
Work Preference
Summary
A dedicated and detail-oriented Program Coordinator with over 7+years of experience in program management, client coordination, and onboarding processes. Strong background in handling Fieldglass operations, process improvements, and compliance with organizational guidelines. Known for excellent communication, leadership, and multitasking skills with a consistent record of exceeding expectations.
Dynamic and results-driven HR Manager and Sr. Program Coordinator with a passion for fostering positive workplace cultures and enhancing employee experiences. Eager to leverage my expertise in onboarding and customer support to contribute to a collaborative team environment. Committed to driving organizational success through strategic HR initiatives and exceptional service delivery. Excited to join your team and make a meaningful impact!
Overview
7
7
years of professional experience
2
2
Language
Work History
HR Manager
Kasa Services
07.2025 - Current
- Compiling and assessing new employee paperwork, contracts, and legal files.
- Facilitated orientation sessions for new hires, promoting a smooth transition. Organized training meetings to align employee skills with company objectives. Presented company policies to foster adherence and knowledge among staff.
- Functioning as a key liaison for new hire questions and coordinating with managers.
- Overseeing compensation plans suitable for remote and in-office staff.
- Designing and enforcing policies related to working conditions, performance management, equal opportunities, disciplinary measures, and absence management.
- Resolving workforce issues and establishing disciplinary protocols.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Sr. Program Coordinator
US Tech Solutions
11.2019 - 01.2025
- Directed daily Fieldglass activities while overseeing all facets of program delivery.
- Authorizing audit processes and overseeing hourly fee and milestone-based statements of work (SOWs) in the Fieldglass system, along with expense items for payment requests.
- Change Order Management.
- Conducting audits and updating any SOW revisions.
- Facilitating vendor/supplier Fieldglass training and initial support.
- Guaranteed compliance with program guidelines and quality standards.
- Supported clients by resolving issues and optimizing the usage of the Fieldglass platform.
- Coached junior program coordinators through effective task allocation and strategic guidance.
- Coordinated cross-functional teams to ensure seamless collaboration on key initiatives.
Onboarding Specialist
Acro HR Solutions
11.2017 - 11.2019
- Managed end-to-end onboarding processes for newly hired candidates.
- Handled employment documentation, including offer letters, agreements, and statutory forms (I-9 form, DocuSign).
- Verified educational and employment backgrounds by direct outreach to candidates and employers.
- Created and approved cost sheets, ensuring accurate payroll processing.
- Managed candidate setup in timekeeping portals.
- Supported clients such as John Deere, Eaton, Honeywell, Kellogg’s, BP, and Johnson & Johnson.
- Enhanced employee retention rates by 25% through effective onboarding.
- Streamlined onboarding process, reducing time to productivity by 30%.
- Achieved a 95% satisfaction rate in new hire onboarding surveys.
- Drove continuous improvement initiatives, enhancing the overall onboarding experience.
Customer Support Executive
Tech Mahindra
04.2008 - 02.2009
- Delivered internet services support for Canadian clients (HSC project).
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Acquired customer insights and initiated process optimizations.
- Sustained and modified records frequently.
- Communicated with clients to verify issue resolution and overall satisfaction.
- Guided new staff training to elevate the quality of customer interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
MBA - Human Resources
Symbiosis Centre for Distance Learning
Pune01-2012
M.Com - Commerce
J.S. College, Amroha (M.J.P. Rohilkhand University)
Bareilly01-2010
B.Com - Commerce
J.S. College, Amroha (M.J.P. Rohilkhand University)
Bareilly01-2007
Higher Secondary - Commerce
St. Mary’s Senior Secondary Convent School
Rampur01-2004
Skills
Strong Communication & Interpersonal Skills
Leadership & Team Management
Organizational & Time Management
Observant and Creative Thinker
Independent and Collaborative Work Ethic
Flexible and Adaptable
Accomplishments
- Digitized school administrative processes
- Recognized for creativity and initiative
- Successfully organized annual school functions and events
- Head Girl and Discipline Monitor during school
- Active debater and public speaker
- Sports Captain; Badminton Champion and Basketball Player
Languages
English
Hindi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Travelling
Connecting, bonding & socializing
Event Planning
Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
HR Manager
Kasa Services
07.2025 - Current
Sr. Program Coordinator
US Tech Solutions
11.2019 - 01.2025
Onboarding Specialist
Acro HR Solutions
11.2017 - 11.2019
Customer Support Executive
Tech Mahindra
04.2008 - 02.2009
M.Com - Commerce
J.S. College, Amroha (M.J.P. Rohilkhand University)
B.Com - Commerce
J.S. College, Amroha (M.J.P. Rohilkhand University)
Higher Secondary - Commerce
St. Mary’s Senior Secondary Convent School
MBA - Human Resources
Symbiosis Centre for Distance Learning