Harshita Thakur
Senior Banker
GUJARAT
Summary
Deputy Manager - Mortgage Operations | ICICI Bank Ltd
October 2021 - Present
Currently managing all mortgage-related products within the Assets Department. With expertise in loan disbursement, mortgage processing, and end-to-end accountability of daily operations, I ensure seamless service delivery for home loans, agricultural loans, and related products. My role involves comprehensive customer service, addressing account closure requests, and managing KYC and compliance for mortgage services.
Assistant Manager – Regional Processing Center | ICICI Bank Ltd
April 2021 – September 2021
Promoted to Assistant Manager after demonstrating strong performance in account opening and processing for various banking products. In this role, I took on additional responsibilities in clearing and MIS-related tasks, contributing to the efficient functioning of the department while maintaining high standards in operational accuracy.
Senior Officer – Regional Processing Center | ICICI Bank Ltd
December 2016 – March 2021
Started my career at ICICI Bank in the Regional Processing Center, Ahmedabad. Responsible for handling account openings for a variety of banking products including savings accounts, current accounts, Demat accounts, TASC, and government schemes. This role helped me develop strong attention to detail and a deep understanding of the bank's core operations.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Deputy Manager
ICICI Bank Ltd
12.2016 - Current
- Loan Management & Disbursement: Handle day-to-day loan disbursement processes, ensuring timely and accurate completion of transactions.
- Banking Operations: Oversee a wide range of banking activities, including the processing of mortgage-related requests, with a focus on accuracy and compliance.
- Customer Service: Address customer service requests related to account closures, loan queries, and mortgage-related concerns, maintaining high levels of client satisfaction.
- Loan Types Expertise: Work extensively with various loan products such as home loans and agricultural loans, providing tailored solutions to meet customer needs.
- Application Review: Verify the accuracy and completeness of loan applications, ensuring compliance with internal standards and regulatory requirements.
- Administrative Support: Provide essential administrative assistance to loan officers, supporting the smooth functioning of the team.
- KYC & Compliance: Expertise in Indian KYC norms and account opening procedures, ensuring compliance with regulatory frameworks.
Education
M.Com - Accounting And Finance
Saurashtra University
04.2001 -
B.Com - Accounting And Finance
Saurashtra University
04.2001 -
Skills
MS-Office Suite
Outlook 365
Finnone
Ilens
Finacle by Infosys
CRM
Libre Office
I-View
Chatgpt
Certification
Participated in Understanding Real Estate Investment Trusts (REITs), NSIM
Skills
- MS-Office Suite (including Word, Excel and PowerPoint)
- Outlook 365
- Finnone
- Ilens
- Finacle by Infosys
- CRM
- Libre Office
- I-View
- Mozilla Thunderbird
Timeline
Deputy Manager
ICICI Bank Ltd
12.2016 - Current
M.Com - Accounting And Finance
Saurashtra University
04.2001 -
B.Com - Accounting And Finance
Saurashtra University
04.2001 -
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