Harshitha V
Bangalore
Summary
Goal-oriented professional with experience in settings. Forward-thinking when reviewing project requirements to determine precise solutions. Composed professional when working under tight schedules and limited budgets to achieve innovative designs meeting and exceeding objectives.
Overview
9
9
years of professional experience
Work History
Senior Engineer Cloud & Infra
LTI Mindtree
Bangalore
09.2022 - 04.2025
- Mentored junior engineers, providing guidance and support to facilitate professional growth and project success.
- Microsoft Azure largely support Global customers, on the daily basis interacted with customers and Partner clients regarding the issue through emails, calls and ticketing system to resolve the issue.
- Co-ordinated with technical teams when required, process involves preparing the customer's usage data and pricing details and technical issues they are facing.
- Used tools like Dynamic connector, DFM, CMAT and CST.
Senior Process Associate
Accenture
Bangalore
08.2018 - 12.2021
- Identified needs of customers promptly and efficiently.
- Identified opportunities to automate repetitive tasks and improve efficiency.
- Analyzed customer feedback survey data to identify areas for improvement.
- Completed day-to-day duties accurately and efficiently.
Support Engineer
AT&T Communication Services
Bangalore
05.2016 - 07.2017
- Managed Hosting Operations on Data centre issues and resources. Resolved customer issues through calls and emails.
- Used tools like BMC Remedy, SASHA.
Education
B.E. - Electrical Engineering
Malnad College of Engineering
Hassan06-2014
High School Diploma -
St. Theresa High School
Belthangady06-2010
High School Diploma -
SDM College
Ujire04-2010
Skills
- Cost analysis
- Team management
- Customer Handling
- Client co-ordination
- Automated tools like SASHA, Copilot
- Ticketing Tools
Timeline
Senior Engineer Cloud & Infra
LTI Mindtree
09.2022 - 04.2025
Senior Process Associate
Accenture
08.2018 - 12.2021
Support Engineer
AT&T Communication Services
05.2016 - 07.2017
B.E. - Electrical Engineering
Malnad College of Engineering
High School Diploma -
St. Theresa High School
High School Diploma -
SDM College
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