Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HARSHVARDHAN DAVE

MUMBAI

Summary

Eager to leverage my expertise in data analysis and technology adoption to drive strategic business goals. Achieved significant improvements in customer experience through innovative campaigns and strategic partnerships. Leveraged advanced MS Excel skills and critical thinking to enhance operational excellence and revenue growth, ensuring industry-leading outcomes.

Overview

2
2
years of professional experience

Work History

Senior Manager

Kotak Life Insurance
Mumbai
05.2023 - Current
  • Led category-wise data analysis and competitor benchmarking to identify gaps and industry best practices in the policy renewals segment; conceptualized and executed a targeted WhatsApp campaign to drive customer renewals.
  • Collaborated on the end-to-end development of a customer-focused microsite aimed at enhancing product understanding and simplifying the premium payment journey; contributed to compliance alignment, UX design, and cross-functional execution.
  • Led Net Promoter Score (NPS) analysis across key customer touchpoints; conducted detractor sentiment analysis to identify pain points, and drive process improvements for enhanced customer experience.
  • Spearheaded vendor and outsourced partner management by aligning partner capabilities with organizational goals; developed strategic collaborations and performance-driven plans that contributed to revenue growth, operational excellence, and industry-leading customer outcomes.
  • Drove adoption of new technologies with a strong focus on risk mitigation, process improvement, and operational streamlining; initiated onboarding of an AI-driven vendor to enhance quality audits, and strengthen policy renewal support for customers.

Education

MBA - Marketing

IBS Mumbai
Powai, Mumbai
02-2023

Bachelor of Management Studies - Marketing

Chetana College
Bandra, Mumbai
04-2021

Skills

  • Data analysis
  • Technology adoption
  • Advance MS Excel
  • Critical Thinking & Innovation

Languages

Marwadi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Gujarati
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1

Timeline

Senior Manager

Kotak Life Insurance
05.2023 - Current

MBA - Marketing

IBS Mumbai

Bachelor of Management Studies - Marketing

Chetana College

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