HARSHVARDHAN PANDEY
BENGALURU,KA
Summary
Insightful and Solutions oriented Business Analyst with a strong track record at Sysfore Technologies Pvt. Ltd., recognized for expertise in gap analysis and critical thinking and customer satisfaction. Led major initiatives in process optimization and strategic planning, achieving significant improvements in efficiency. Demonstrated proficiency in requirement gathering, process reengineering, and project management, successfully guiding a team of over 20 to deliver customer-centric solutions across various industries.
Overview
4
4
years of professional experience
Work History
Business Analyst
Sysfore Technologies Pvt. Ltd.
Bengaluru
02.2022 - Current
- Created an Organization Management system for a KPO encompassing all processes, namely recruitment, HR management, Project management, ESSP (Employee Self-Service Portal), Inventory, Payroll, and Productivity.
- Led the requirements gathering sessions to create the Dealer Network Management system Induction covering end-to-end processes right from covering assessment, induction, management, resignation and termination of Dealers and ASD's for one of the leading automobile manufacturers in India.
- Independently led a team of 20+ members (including two Jr. BA's) as a BA and project manager, whilst managing projects and serving as the primary liaison between the client and multiple internal/external stakeholders to clarify goals and meet standards and deadlines.
- Facilitated design sessions with the implementation team to ensure adherence to clients requirements and seamless UX experience.
- Conducted detailed business analysis by conducting multiple workshops, requirement gathering and elicitation sessions, creating user journey outlining problems, opportunities, and solutions for the customers.
- Identified and analyzed user requirements, reengineered procedures and processes, to develop optimization strategies resulting in enhanced efficiency and inculcation of the applications amongst the end users.
- Led in conducting requirement gathering and elicitation sessions with customers from automobile, microfinance, hospitality and pharmaceuticals industries.
- Administered comprehensive project management duties, ensuring timely delivery of project objectives.
- Advanced a culture of agility by nurturing individual talents and developing a sense of ownership and accountability among team members.
Business Analyst
UM Lohia Two Wheelers Pvt. Ltd.
New Delhi
09.2018 - 09.2019
- Spearheaded market and competitor analysis to assess the AS-IS scenario and gap analysis of three wheeler and two wheeler EV market for better placement of upcoming and existing products in the market.
- Led multiple workshops with SME's from multiple departments right from Marketing, Sales, R&D, Service and CRM for the launch of 3 new products in two wheeler market.
- Analyzed data from the CRM team and conducted workshops with internal and external stakeholders to improve the product experience while addressing customers' pain points.
Education
B.Tech - Elec. & Communications Engineering
Institute of Tech., Guru Ghasidas Vishwavidyalaya
Bilaspur, Chattisgarh-10-2016
Post-Graduate Certificate - Product Management
Duke University
Durham, North CarolinaSkills
- Gap analysis
- Business process improvement
- Critical Thinking
- Root Cause Analysis
- Strategic planning
- User Journey creation
- BRD/ RFP/ SOW management
- Process Optimization
- Agile / Scrum Methodologies
- JIRA / Confluence
- Azure DevOps
- Tableau
- Power BI
- SQL
- MS Office Suite
- UML/ BPMN
- Agile methodologies
- Requirements gathering
- Consulting
- Project management
- Stakeholder management
- Client relationship management
- Business case validation
- Process optimization
- SQL proficiency
- User acceptance testing
- Decision-making
- Change management
- Business process modeling
- Conflict management
- Scope management
- Agile methodology
- Project scope analysis
- Business process re-engineering
- Root-cause analysis
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Timeline
Business Analyst
Sysfore Technologies Pvt. Ltd.
02.2022 - Current
Business Analyst
UM Lohia Two Wheelers Pvt. Ltd.
09.2018 - 09.2019
B.Tech - Elec. & Communications Engineering
Institute of Tech., Guru Ghasidas Vishwavidyalaya
Post-Graduate Certificate - Product Management
Duke University
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