Harshvardhan Singh Chouhan
Ahmedabad
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Born in Mothers Lap but Brought up in croma Stores....
Overview
16
16
years of professional experience
Work History
Cluster Manager VAS Sales
Infinity Retail Ltd. (Croma)
07.2022 - Current
- Company Overview: Tata Enterprise
- People development & team building
- Set goals that are actionable & based on established KPI's
- Ensure the entire store team in each store receives appropriate training to deliver a radical customer & employee experience
- Engage with zonal/regional HR, Marketing, Training, Process excellence etc for VAS initiatives
- Design a Reward & Recognition program with HR for the cluster exclusively for VAS
- Drive employee engagement on VAS products & service delivery through digital & in person training program
- Sales planning & target achievement
- Prepare monthly sales plan & design strategy to deliver the target assigned
- Prepare strategy to deliver higher customer conversion on service products e.g
- Extended Warranty & others
- Conduct weekly/quarterly sales reviews with store operations team & set-up action plan for sales & service improvement areas
- Ensure marketing visibility elements are deployed in the stores as per the set guidelines
- Operations
- Achieve annual & monthly sales plans finalized by the department
- Visit competition retail stores & online market players to identify gaps in products, price, offers etc
- Analyse, identifies & capitalizes upon opportunities for increasing revenue & cluster profitability
- Identify gaps in store sales staff product knowledge, sales pitch, customer service desk etc
- Performance review
- Conduct weekly/monthly/quarterly review of VAS performance on KPI's with store operations team
- Prepare performance reports product wise, identify gaps & shows sales opportunities to store operations team
- Process compliance
- Conduct monthly audits of store on sales pitch, product knowledge, brand visibility, service delivery etc
- Ensure compliance to sales process & engage with stores with below par score from Mystery Audit
- Tata Enterprise
STORE Manager
Infinity Retail Ltd. (Croma)
04.2019 - 07.2022
- Company Overview: Tata Enterprise
- Responsible for Store operation, meeting budgetary and sales targets & Ebitda of store
- Motivating and developing staff, consistently achieving and surpassing Key Performance Indicators with Customer Service
- Managing Store including Service to customers, Merchandise planning, Back Store mapping & V.M
- Ensuring high level of employee engagement & updated product knowledge
- Reporting to Cluster Manager with responsibility for operational management
- Monitoring and controlling store compliance in all areas of given Dept, including customer care, effective planning, staff training and development in consultation with Training Dept, organizing Section wise work and time management
- Maximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities
- KEY to any business is Customer Delight which is beyond customer service - Ensuring the same for every customer walking in
- KPI DRIVE: - Sale (HOME & DIGITAL), Accessories, OL Sale, Edge Sale
- EBITDA: - Profitability of store, MIS, Cost Analysis, SOH
- NPS: - Customer Service & work On Feedback
- SMART and SOP: - drive Store Operation All perimeter
- Tata Enterprise
- Appreciated by Jenniton sir for Turnaround Himalaya store in People, Product & Process
- Achieved out Standing Performance for Sales & Ebitda
ADM (Assistant Department Manager)
Infinity Retail Ltd. (Croma)
04.2015 - 01.2019
- Company Overview: Tata Enterprise
- Responsible for meeting budgetary and sales targets
- Motivating and developing staff, consistently achieving and surpassing Key Performance Indicators
- Managing own Department of Communication, Imaging and Entertainment including Service to customers, Merchandise planning, Back Store mapping & V.M
- Reporting to ASM & Store Manager with responsibility for operational management
- Tata Enterprise
- Many time awarded the best employee of months and best supporting staff
- Awarded the best Deal Closure staff and Most Aggressive staff
- Achieved out Standing Performance for 'OL' Sales
- Awarded the best ADM and Pillar of Croma
- Appreciated by Jenniton sir for Achieving Orange cap
- Appreciation letter by Mayank sir for Outstanding work in new store setup
C.S.S. (Customer Services Specialist)
Infinity Retail Ltd. (Croma)
01.2012 - 01.2015
- Company Overview: Tata Enterprise
- Selling and Providing Customer Services
- Visual Merchandizing Display & Organizing Special Promotion Display
- Inventory Controlling and Managing Stock
- Learning about New Products
- Updating Colleagues on 'OL' Targets & New Lunch Products
- Managing and Motivating a team to Increase Sales
- Tata Enterprise
Sales Executive
Future Retail Ltd.
01.2011 - 01.2012
- Company Overview: Home Town
- Selling and Providing Customer Services
- Visual Merchandizing Display & Organizing Special Promotion Display
- Inventory Controlling and Managing Stock
- Home Town
Customer Care Executive
Vodafone India Ltd.
01.2009 - 01.2010
- Responsible for Customer Service for Vodafone Customers
- Handle Customer Escalations and Provided Online Resolution
Education
MBA - Running Not Completed
Jain University Jobs Academy
Ahmedabad, India07-2023
B.Ed. - Bachelor of Education B.ed
Gujarat Vidyapith
Ahmedabad, India07-2011
Bachelor of Arts - Bachelor of Arts With Hindi Lit.
Gujarat University
Ahmedabad, India07-2010
High School Diploma -
Senior Secondary School Rajasthan
Dungarpur, Rajasthan India07-2007
Skills
- Operations management
- Problem-solving aptitude
- Multitasking Abilities
- Process optimization
- Team leadership
- Employee coaching and mentoring
- Business analysis and reporting
- Self motivation
- Performance tracking and evaluation
- Team building
- MS office
- Sales strategy
Accomplishments
- .My journey at Croma has spanned over 13 years, during which I have achieved personal and professional milestones that make me proud. From being a CSS fresher to becoming a VAS Cluster Manager, I have experienced growth, faced challenges head-on, and left my mark in every role I undertook.
- Croma has provided me with a platform to learn, excel, and create lasting impact. I am truly Made in Croma, and my journey continues to unfold as I embrace new challenges and strive for excellence.
- Got 4 Promotion during this journey
- Open 8 to 9 store AS NSO for store setup for opening
- Two times awarded for best Adm in entire Gujarat
- Our store gets 9-Orange cap in motera store for highest achieving KPI
Get Appreciation certificate from Mr. Mayank sir HOD-Operation for outstanding work in NSO STORE
Travelling, Listening Music, Watching Movies
Love travelling in woods and enjoys music in silence. Do loves watching inspirational movies.
Timeline
Cluster Manager VAS Sales
Infinity Retail Ltd. (Croma)
07.2022 - Current
STORE Manager
Infinity Retail Ltd. (Croma)
04.2019 - 07.2022
ADM (Assistant Department Manager)
Infinity Retail Ltd. (Croma)
04.2015 - 01.2019
C.S.S. (Customer Services Specialist)
Infinity Retail Ltd. (Croma)
01.2012 - 01.2015
Sales Executive
Future Retail Ltd.
01.2011 - 01.2012
Customer Care Executive
Vodafone India Ltd.
01.2009 - 01.2010
MBA - Running Not Completed
Jain University Jobs Academy
B.Ed. - Bachelor of Education B.ed
Gujarat Vidyapith
Bachelor of Arts - Bachelor of Arts With Hindi Lit.
Gujarat University
High School Diploma -
Senior Secondary School Rajasthan
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