Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rajesh Gopalakrishnan

Bengaluru

Summary

Objectives: To obtain challenging and rewarding position in Sales and Marketing with growth and learning opportunities in supportive and challenging work environment that would take advantage of my job experience.

Personal Summary: A highly motivated and results driven DGM-Cluster Head Sales who has over 20 years of invaluable experience in Real estate Sales(Direct&Channel) & CRM functions,Hospitality and adding significant value to a business. A high Performing individual demonstrating drive, enthusiasm and initiative with the ability to Work well under pressure consistently delivering quickly and able to ensure deadlines are met whilst maintaining a high standard of analysis and insights. Expertise in defining marketing strategies and business development. Expert sales trainer,proven track record in increase the volume of sales. Expert in developing competence of the team members to achieve desired goals. Establish genuine rapport with prospects and clients. Utilize comprehensive product knowledge, familiar with diverse cultures and personalities and enthusiastic personality to quickly map out client needs and propose appropriate solutions. Confident articulate and professional speaking abilities. Team leader and team player. Combine patience,determination and persistence to troubleshoot client issues and ensure 100% satisfaction.

Overview

20
20
years of professional experience

Work History

Deputy General Manager-Cluster Head Sales

Sumadhura Infracon Pvt Ltd
Bangalore
07.2016 - Current
  • Developed solutions to sales challenges and maximized business opportunities.
  • Identified opportunities for growth within the given territory and collaborated with sales teams to reach sales goal.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Organized promotional events and interacted with the community to increase sales volume.
  • Assessed employee performance with fairness, accountability, and encouragement.
  • Assessed big-picture department effectiveness with scrutiny and detail, analyzing metrics, and providing recommendations for measured improvements.
  • Assessed resource requirements of action plans and gauged feasibility.
  • Developed and implemented strict budgets, accounting for unexpected but fully supported operations, with the most efficient resource use.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Achieved sales goals of 490Cr and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Developed and executed sales presentations, as well as both internal and external product training workshops.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff, and boost company growth.
  • Developed and implemented strategies to improve operational efficiency and customer satisfaction.
  • Organized and monitored workflow of daily operations to ensure smooth functioning of the organization.

Manager- Sales & Marketing

Ind Aus Infrastructure Pvt Ltd
Bangalore
12.2015 - 06.2016
  • Increased sales by establishing goals, overseeing performance.
  • Performed reviews assessing each employee's performance and developed improvement plans.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Deputy Manager Sales

SJR Prime Corporation
Bangalore
08.2014 - 12.2015
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed international business relationships to drive business units abroad.
  • Increased revenue by 40% by working closely with 60 key channel partners.
  • Exceeded regional annual sales target by 20%.
  • Increased monthly gross sales from 6 to 15 and exceeded goals for sales, revenue and profit margins.

Assistant Manager Sales

Confident Group
Bangalore
06.2010 - 08.2014
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Assisted sales team with completing customer transactions and managing issues.

Restaurant Manager

Thistle Hotel
Glasgow, Scotland
08.2007 - 01.2010
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.

Food & Beverage Supervisor

Hilton Hotel
Glasgow, Scotland
03.2006 - 03.2007
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Created appealing food arrangements for party trays and specialized orders.
  • Observed customer purchases in line and differentiated between standard portions.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Banquet Bar Supervisor

Grand Hyatt
Mumbai
12.2004 - 02.2006
  • Worked with Celebrity customers to understand needs and provide VIP service.
  • Led service team in delivery of VIP service and provided exceptional service.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

Post Graduation in Hospitality, Tourism & HR - Hospitality, Tourism & HR

University Of Strathclyde
Glasgow, Scotland, United Kingdom

Bachelor of Science - Hospitality

Oriental School Of Hotel Management
Wayanad, Kerala

Skills

  • Sales
  • Sales inventory operations planning (SIOP)
  • Creating sales strategies
  • Property sales
  • Sales Goals
  • Sales report analysis
  • Sales pipeline development
  • Salesforce proficiency
  • Operations Management
  • Corporate Communications
  • Organizational Development
  • Staff Training and Development
  • Sales management
  • Operations Oversight
  • Vendor Sourcing

Timeline

Deputy General Manager-Cluster Head Sales

Sumadhura Infracon Pvt Ltd
07.2016 - Current

Manager- Sales & Marketing

Ind Aus Infrastructure Pvt Ltd
12.2015 - 06.2016

Deputy Manager Sales

SJR Prime Corporation
08.2014 - 12.2015

Assistant Manager Sales

Confident Group
06.2010 - 08.2014

Restaurant Manager

Thistle Hotel
08.2007 - 01.2010

Food & Beverage Supervisor

Hilton Hotel
03.2006 - 03.2007

Banquet Bar Supervisor

Grand Hyatt
12.2004 - 02.2006

Post Graduation in Hospitality, Tourism & HR - Hospitality, Tourism & HR

University Of Strathclyde

Bachelor of Science - Hospitality

Oriental School Of Hotel Management
Rajesh Gopalakrishnan