HASAN ALI CHOWDHURY
True Value Manager – Sales and Operations
Shyamnagar,West Bengal
Summary
Results-oriented professional with over a decade of expertise in the used car purchase and sales industry. Specializing in strategic operational planning, execution, and problem-solving. Demonstrated ability to drive business growth by optimizing resource utilization and implementing scalable processes that enhance profitability. Adept at fostering long-term customer relationships, leading high-performance teams, and executing innovative sales strategies that improve customer retention, streamline operations, and increase revenue.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
3
3
Languages
Work History
True Value Manager
Starburst Motors True Value
Kolkata, West Bengal
05.2019 - Current
- As a True Value Manager at Starburst Motors, I lead cross-functional teams in sales, sourcing, and refurbishment to ensure seamless operations aligned with organizational goals
- I develop and implement dynamic pricing strategies for evaluated vehicles, consistently driving profitability and market competitiveness
- In my role, I manage the end-to-end process of vehicle sourcing, paperwork, and claims submission, achieving significant improvements in accuracy and sourcing timelines
- By leading the sales team in planning and execution, I have driven increased sales volumes while enhancing customer satisfaction and retention
- I am responsible for making strategic sales and purchase decisions, directly contributing to business growth and operational profitability
- My leadership includes supervising and mentoring employees to create a productive work environment, setting clear goals, and tracking performance through detailed reports
- Additionally, oversee inventory management, implement corrective planning to minimize operational costs, and foster exceptional client relationships to deliver outstanding customer experiences
- By recruiting, training, and empowering employees, I ensure the team consistently exceeds key performance indicators (KPIs)
- Provide daily business updates to senior management, promoting transparency and informed decision-making
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Sourcing Manager
Starburst Motors True Value
Kolkata, West Bengal
05.2016 - 04.2019
- As a Sourcing Manager, I was responsible for managing vehicle procurement to ensure a steady and timely supply for sales operations
- This involved streamlining sourcing processes, including paperwork and claims submissions, to enhance efficiency and minimize lead times
- I built and maintained strong relationships with the new car team, fostering collaboration that improved sourcing effectiveness
- By providing accurate and competitive pricing for vehicles, I contributed to strong market positioning and profitability
- In collaboration with the refurbishment team, I ensured vehicles were optimized for market readiness, enhancing their appeal to customers
- My involvement in pricing strategies was critical in balancing profitability with customer satisfaction, supporting business growth and operational success
Evaluator
Starburst Motors True Value
Kolkata, West Bengal
09.2014 - 04.2016
- As an Evaluator, I assessed vehicle conditions and determined accurate pricing to align with market trends, ensuring competitive positioning
- My evaluations directly supported sourcing and sales efforts, contributing to profitability and customer satisfaction
Evaluator
Bhandari Automobile True Value
Kolkata, West Bengal
09.2013 - 08.2014
- In this role, I evaluated vehicle conditions and provided precise pricing to support competitive market positioning
Education
MBA - Business Management
Narsee Monjee Institute of Management Studies
Mumbai 07.2022 - 12.2024
B.Com - Accountancy
Rishi Bankim Chandra College
West Bengal , India Diploma - Automobile Engineering
George Telegraph Training Institute
West Bengal , India 09.2012 - 09.2014
Skills
Sales strategy and customer retention (B2B & B2C)
Sales planning and implementation (B2B & B2C)
Performance improvements
Business growth & profitability
Operational Leadership
Customer relationship management
Negotiation
Data analysis
Operations management
Strategic planning
Team leadership
Decision-making
Accomplishments
- Best CDI (Customer Delight Index) Outlet in E1 Region: Spearheaded efforts to achieve the highest customer satisfaction and loyalty scores.
- Best True Value Manager (FY 2020-21 & FY 2021-22): Recognized for exceptional leadership in driving sales growth.
- Increased Sales Volume by 22% (FY 2022-23 vs FY 2021-22): Implemented targeted sales strategies.
- Boosted Profitability by 25% (FY 2022-23 vs FY 2021-22): Delivered higher profit margins through strategic pricing.
- Achieved Quarterly Incentives: Consistently surpassed quarterly sales and performance goals.
- Highest True Value Ratio in E1 Region: Maintained the region's highest Younger car sales ratio.
Timeline
MBA - Business Management
Narsee Monjee Institute of Management Studies
07.2022 - 12.2024
True Value Manager
Starburst Motors True Value
05.2019 - Current
Sourcing Manager
Starburst Motors True Value
05.2016 - 04.2019
Evaluator
Starburst Motors True Value
09.2014 - 04.2016
Evaluator
Bhandari Automobile True Value
09.2013 - 08.2014
Diploma - Automobile Engineering
George Telegraph Training Institute
09.2012 - 09.2014
B.Com - Accountancy
Rishi Bankim Chandra College