6
Languages
11
Years of experience
Accomplished Business Owner, Business Analyst, and Presales/Process Lead with over 10 years of experience, including 4 years in travel technology and SaaS. Expertise in process optimization and team leadership drives operational efficiency. Strong analytical skills enable strategic improvements that enhance productivity, consistently delivering successful initiatives through effective problem-solving and planning.
Work History
PRESALES PRODUCT LEAD
4 Months- Led presales discovery and solution scoping for Nucore’s travel tech portfolio, identifying client operational challenges and SaaS requirements.
- Delivered tailored product demonstrations and solution presentations, translating technical features into business outcomes.
- Partnered with Sales to author proposal materials and align customer needs with product capabilities.
- Supported requirement evaluations across the presales lifecycle to ensure solution-market fit.
- Analyzed customer change requests and process gaps to define UX/UI and functional enhancements.
- Consolidated market needs and client feedback to drive roadmap planning and feature prioritization.
- Guided UX/UI and Tech teams to design user-centric product responses for complex client workflows.
- Provided travel domain expertise across quotation, booking, reporting, settlement, and reconciliation workflows.
- Identified process automation opportunities to boost client operational efficiency and customer satisfaction.
- Coordinated cross-functional teams (Sales, Product, UX/UI, Tech) to align delivery scope with client expectations.
- Refined presales processes and product positioning to enhance the overall customer onboarding experience.
- Leveraged Tripmatik to automate end-to-end travel management—from initial inquiries and package quotations to bookings and payment processing—reducing operational bottlenecks.
- Nudax – SaaS-based travel transaction processing platform supporting credit-card settlement and TMC reporting workflows, including reconciliation, validation and generation of settlement/reporting handouts
TEAM LEAD-BUSINESS ANALYST
4 Years 3 Months- Product Strategy & Discovery-Led market research and discovery for a proprietary travel SaaS product, taking it from concept to commercial launch.
- Defined product vision, roadmap, and core strategy aligned with business objectives.
- Conducted competitor research and user validation to refine requirements and feature sets.
- Product Ownership & Backlog Execution-Translated business objectives into actionable BRDs, BDDs, user stories, and acceptance criteria.
- Managed backlog prioritization and sprint planning in Agile/Scrum environments.
- Collaborated with UX/UI, Development, and QA teams to ensure accurate feature delivery.
- Analyzed beta user feedback to drive continuous post-launch enhancements.
- Business Analysis & Implementations-Spearheaded client implementations and module rollouts, designing scalable solutions.
- Executed gap analysis and process mapping to automate operational workflows.
- Coordinated end-to-end UAT execution with global stakeholders.
- Developed SOPs and KPI frameworks to standardize service quality.
- Account Leadership & Client Engagement-Served as primary liaison for international travel clients, driving product adoption and upselling.
- Led client reviews and feedback sessions to protect customer satisfaction and identify business risks.
- Partnered with Sales and Marketing on go-to-market strategies and product positioning.
WORKING PARTNER
1 Year 11 Months- Oversaw holiday package planning aligned with customer preferences, enhancing customer satisfaction.
- Worked directly with customers to understand travel requirements and recommend appropriate travel solutions.
- Coordinated travel arrangements and delivered customer service, ensuring seamless travel experiences.
- Managed operational and financial activities for holiday packages, supporting efficient service delivery.
- Handled airline ticketing and reservation activities using Amadeus and Galileo.
- Developed practical understanding of travel agency operations, airline processes, travel products and customer-facing travel services.
- Gained experience in travel agency operations, holiday packages, and airline ticketing.: Travel Agency Operations | Holiday Packages | Airline Ticketing | Customer Service | Travel Product Sales | Travel Operations
- Travel agency business focused on holiday packages and flight services.
HR ASSOCIATE EXECUTIVE / LEAD
1 Year 6 Months- Managed payroll processing and resolved employee queries related to salary, PF, and ESIC to ensure timely and accurate compensation.
- Managed payroll processing and employee queries related to salary, PF and ESIC.
- Maintained HR MIS data, employee records, and muster rolls to support compliance and reporting requirements.
- Coordinated with employees and internal stakeholders to ensure smooth HR operations.
- Supported the implementation and operational adoption of SAP-HR.
- Coordinated with employees and internal stakeholders to streamline HR operations and enhance communication.
- Developed experience in process coordination, stakeholder communication, data management and operational reporting.
Education
Master of Arts - Industrial And Organizational Psychology
MBA - HUMAN RESOURCE MANAGEMENT & FINANCE
Bachelor of Arts - TRAVEL & TOURISM MANAGEMENT
Post Graduate Diploma - COMPUTER APPLICATIONS
12th - Science
Skills
Product Ownership
Requirements analysis
Product strategy
Product backlog management Management
Feature Prioritization
Case analysis
User requirement analysis
Market & Competitor Research
Product Lifecycle Management
Continuous improvement
Requirements gathering
Functional requirements
Gap Analysis
Business Process Analysis
User story creation criteria developmentriteria
Process Mapping
SOP Creation
UAT coordination
Requirements validation
Project coordination
Requirements management
Change Request Management
Delivery coordination
Stakeholder Management
Sprint Planning
Cross-functional Team Coordination
Project Status Reporting
KPI reporting
Presales & Solution Consulting
Product Demonstrations
Customer research
Requirements workshops
Customer onboarding
Solution discussions
Relationship management
Market support
Product improvement
Cross-functional communication
JIRA
Confluence
Figma
Google Workspace
Microsoft Office Suite
CRM Tools
SDLC
UAT
Requirements oversight
Product roadmap development
Standard operating procedures
Process Documentation
KPI Frameworks
Travel Software Solutions
Reservation System Management
Travel Product Development
Booking Process Optimization
Financial Accuracy Review
Transaction Processing Oversight
Accomplishments
Demonstrated rapid career progression through consecutive year-on-year promotions across 4+ years in product management and presales leadership.
Honored as Best Employee of the Quarter for two consecutive evaluation cycles, selected out of cross-functional teams for high-impact performance.
Led 100% of market analysis and feature definition for a proprietary Destination Management System (DMS), partnering with a 10-person delivery team to take the software from concept to market release.
LANGUAGES
English – Proficient
Malayalam – Native
Hindi – Proficient
Tamil – Intermediate
Arabic – Intermediate
French – Intermediate
Timeline
PRESALES PRODUCT LEAD
NUCORE SOFTWARE SOLUTIONS PRIVATE LIMITED
04.2026 - CurrentRead More
TEAM LEAD-BUSINESS ANALYST
NUCORE SOFTWARE SOLUTIONS PRIVATE LIMITED
12.2021 - 03.2026Read More
WORKING PARTNER
EMERALD TOURS & TRAVELS
08.2018 - 07.2020Read More
HR ASSOCIATE EXECUTIVE / LEAD
VKC Division-1 Office
08.2015 - 02.2017Read More
University of Calicut
MBA from HUMAN RESOURCE MANAGEMENT & FINANCE
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IGNOU
Master of Arts from Industrial And Organizational Psychology
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University of Calicut
Bachelor of Arts from TRAVEL & TOURISM MANAGEMENT
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University of Calicut
Post Graduate Diploma from COMPUTER APPLICATIONS
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IDEAL INDIAN SCHOOL
12th from Science
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PROFESSIONAL VALUE PROPOSITION
10+ years of overall professional experience across technology, travel and corporate operations. 4+ years of direct experience in travel technology, SaaS, business analysis and product ownership. Strong combination of travel-industry domain knowledge and technology/product experience. Experienced in working across customers, Sales, Product, UX/UI, Project and Technology teams. Strong capability to translate business requirements into clear, actionable product requirements. Hands-on exposure to product lifecycle, roadmap, backlog, UAT, customer onboarding and continuous improvement. Strong customer-facing and presales experience, including product demonstrations, requirement discovery and solution discussions. Business-oriented professional with strengths in stakeholder management, communication, process improvement and cross-functional coordination.
TARGET ROLES
Product Owner | Business Analyst | Senior Business Analyst | Product Specialist | Product Operations | Associate Product Manager | Project Manager | Project Lead | Business Process Lead | Presales / Solution Consultant Preferred Domains: SaaS | B2B Software | Travel Technology | Travel & Tourism | Business Process Automation | Customer-facing Technology Solutions
Hobbies
* Reading
* Listening to music