H. Dheeraj Asrani

1. Customer Experience Management:
- Ensured exceptional customer service by training staff, addressing issues promptly, and created a welcoming environment to drive customer satisfaction and loyalty.

2. Team Leadership:
- Recruited, developed, and managed a high-performing team, providing ongoing training, motivation, and performance feedback to achieve store goals.

3. Sales and Inventory Oversight:
- Monitored sales performance, managed inventory levels, and implemented effective merchandising strategies to optimize sales and ensured product availability.

4. Operational Excellence:
- Oversaw daily store operations, including cash management, adherence to health and safety regulations, and maintaining store standards for cleanliness and organization.

5. Omnichannel Integration:
- Collaborated with the e-commerce team to integrate online and in-store experiences, ensuring a seamless customer journey across all touchpoints.

1. Operational Oversight:
- Managed daily restaurant operations to ensure efficient and smooth service.
- Ensured compliance with health, safety, and sanitation regulations.

2. Staff Management:
- Recruited, trained, and supervised staff, including chefs, servers, and support personnel.
- Scheduled shifts, managed performance, and fostered a positive work environment.

3. Financial Management:
- Oversaw budgeting, financial reporting, and cost control measures.
- Monitored revenue and expenses to achieve financial targets and profitability.

4. Customer Service:
- Ensured high standards of customer service and addressed the complaints or issues.
- Implemented strategies to enhance the guest experience and build customer loyalty.

5. Marketing and Promotion:
- Developed and executed marketing strategies and promotions to attract and retain customers.
- Collaborated with marketing teams to boost the restaurant's visibility and reputation.

1. In-Flight Service Management:
- Oversaw the cabin crew to ensure the delivery of high-quality service and adherence to safety protocols during the flight.
- Managed passenger interactions and resolved any in-flight issues or complaints.

2. Crew Coordination:
- Coordinated with cabin crew members to ensure effective teamwork and efficient operation.
- Conducted pre-flight briefings and ensured that crew members were well-prepared for their duties.

3. Safety and Compliance:
- Ensured compliance with all safety regulations and emergency procedures.
- Conducted safety checks, oversaw the use of safety equipment, and handled any in-flight emergencies.

4. Training and Development:
- Provided ongoing training and guidance to cabin crew on service standards and safety procedures.
- Evaluated crew performance and provided feedback to enhance service quality.

5. Administrative Duties:
- Completed necessary reports and documentation related to flight operations, incidents, and passenger feedback.
- Collaborated with the flight deck and ground staff to ensure smooth flight operations and transition.

• Provided customer service and safety on board E170/175 aircraft.

• Managed sales for luxury products like Swarovski and Lladro.
• Promoted from Sales Manager to Store Manager in two years based on performance.