Proficient in data analysis and strategic reporting, delivering actionable insights and improving customer onboarding processes. Expertise in CRM management and logistics coordination to enhance operational efficiency.
Overview
30
30
years of professional experience
Work History
Lead Analytics Coordinator - Data Analysis & Strategic Reporting/ Concierge Account Manager
HPC International
Crown Point
06.2023 - Current
Analyze and create custom reports, graphs, and charts for customers, highlighting forecasts, trends, statistics, strategic growth, and quality improvement opportunities.
Audit the in-house CRM portal to confirm that data is entered correctly for all clients.
Negotiate savings on education expenses with vendors for hospital clients (including doctors, nurses, and support staff) to achieve better pricing and maximize ROI.
Oversee the implementation and onboarding of new customers, and provide service to them on an ongoing basis.
Assisted in the preparation of reports for management review and decision-making.
Owner
Twiggy Trading Company, LLC
Cedar Lake
12.2014 - Current
Eco-friendly online reselling business generating annual sales of $60,000+ of second-hand items annually.
Managed all accounting, sales, customer service, shipping, marketing, sourcing, and social media.
Coordinated logistics for product sourcing, shipping, and distribution processes efficiently.
Branch Office Administrator Fill-In
Edward Jones
Dyer
07.2017 - 10.2021
Front reception - greeted customers and handled customer service calls.
Received and processed deposits and documents, coordinated mailings and marketing materials.
Certified Occupational Therapy Assistant at Powers Health and RehabilitationCertified Occupational Therapy Assistant at Powers Health and Rehabilitation