HEENA RAWAL
Mumbai,Maharastra
Summary
Dynamic Regional Manager with extensive experience at Apollo Health & Lifestyle, excelling in NABH accreditation and quality assurance. Proven track record in driving process improvements and enhancing patient safety. Skilled in data analysis and risk management, fostering operational excellence through effective team collaboration and strategic initiatives.
Overview
6
6
years of professional experience
Work History
Regional Manager - Quality (West)
Apollo Health & Lifestyle limited
05.2022 - Current
- Overseeing multiple units in Mumbai and Maharashtra (Spectra, Clinics, Fertility etc) for quality, patient safety and operational excellence
- Responsible for implementation and sustaining Quality Accreditations (NABH) at multiple hospitals of the region
- Coordination & assurance of compliance to accreditation standards
- Monitoring & analyzing Quality Indicators data with help of various statistical tools & Techniques and institutionalizing changes for further improvement
- Leading Risk Management & Patient Safety Program
- Coordinating Near Misses/Incidents/Sentinel Events and their post event analysis
- Working closely with operational departments, reviewing and amending their process improvement plans and overseeing the execution of the same
- Making and reviewing the patient care flows in the hospitals and formulating patient experience initiatives
- Analyzing the patient satisfaction and experience data to draw meaningful conclusions for further improvement
- Helping the heads of various departments to initiate cost reduction measures
- Responsible for coordinating other Quality Improvement activities and group wide Initiatives
- Actively involved in Training and Awareness programs
Manager - Quality & Operations
MEWAR GROUP OF HOSPITALS
09.2020 - 04.2022
- Company Overview: having 10 branches across Rajasthan & Madhya Pradesh
- Analysis of cost revenue across the specialties
- Adding values to Business Development Activities
- Consultant Engagement across specialties Monitoring departmental Consumption for better Bottom Line
- Conceptualized and implemented Health checkup, Aesthetic Dermatology and Physiotherapy
- Formulating & Implementing AOP which involves CAPEX and OPEX
- Managing overall OPD/IPD Registration
- Admission ,Discharge of patients
- Enhancing OPD utilization for revenue generation
- Analyzing Doctor’s payout to control and save cost
- Worked with Stake holders to develop action plans to help implement policy updates in daily operations
- Oversaw daily center operations, including patient services and procedures, with focus on maintaining the highest levels of quality and compliance with guidelines
- Conducts periodic patient flow assessment for quality improvement
- Managing overall quality assurance , NABH accreditation, ,Government empanelment’s schemes
- Ensuring Patient satisfaction by proactively identifying patients’ requirements and addressing the same in timely manner
- Periodical assessment of hospitals on predefined parameters and constantly looking for opportunities for further improvement
- Identification of gaps through internal audits, developing action plan with heads of various departments and monitor compliance
- Ensuring good quality clinical as well as non-clinical services
- Facilitate formation, implementation and conduction of committee meeting
- Ensuring that the hospital meets all regulatory compliances
- Keep a record of non-functional equipment and timeline for its repair along with AMC for all equipment
- Planning and work-out modalities towards improvement, preventive maintenance of equipment and vehicles and modernization of hospital
- To institute and effective grievance redressal system both for employees and the patients
- Strengthen of all Hospital MIS, KPI and report actions taken
- Having 10 branches across Rajasthan & Madhya Pradesh
NABH Consultant
DESIRE PREM FOUNDATION
11.2019 - 03.2021
- Company Overview: A consultancy organization specialized in hospital and healthcare activities and offers services in quality & accreditations, public health and facility planning & design
- Worked for 3 hospitals’ NABH accreditation process
- To co-ordinate the implementation of quality systems
- To support in maintenance of documents (i.e
- All policies, manuals, procedures and work instructions)
- To help implementing NABH standards in the unit
- To participate and contribute to departmental quality initiatives
- To evaluate the departmental performance and objectives
- To carryout data collection/support in data collection within department
- To plan and conduct internal quality audits as per the frequency decided
- To follow up with minutes of management review meetings and initiate actions
- To coordinate with the HODs for the clearance of non-conformity and ensure CAPA are taken when necessary
- To support HODs in identifying quality monitors and data collection
- A consultancy organization specialized in hospital and healthcare activities and offers services in quality & accreditations, public health and facility planning & design
QUALITY EXECUTIVE
BAPS YOGIJI MAHRAJ HOSPITAL
Ahemdabad
03.2019 - 10.2019
- Hands-on experience of preparing the hospital for NABH and successfully achieving the accreditation
- Establishing the quality management systems and implementing patient safety
- Developing the systems for identifying quality indicators and their data collection
- Data validation and analysis for identifying further opportunities of improvement
- To plan and conduct internal quality audit as per the frequency decided
- Staff training
- Coordinated many other quality initiatives as decided by the management
Education
Masters - Hospital Administration
Gujarat Forensic Sciences University
Gandhinagar01.2019
B.Sc. - Biotechnology
M.B. Science College
Udaipur01.2017
Skills
- Quality assurance
- NABH accreditation
- Process improvement
- Regulatory compliance
- Risk management
- Data analysis
- Internal auditing
- Operational excellence
Professional Trainings Certifications
- 5th Edition NABH Hospital Accreditation standards, QCI, NABH
- 7th International Patient Safety Conference, Apollo Hospitals Group
Research Publication
The study of healthcare risks and their impact on clinical outcomes and patient safety, Research frontiers in Finance, Operations & General Management, 978-93-88237-62-8, 04/01/19
Internship
- GBH American Hospital, Udaipur, 05/01/18, 05/31/18
- Apollo Hospitals, Navi Mumbai, 11/01/18, 02/28/19
Timeline
Regional Manager - Quality (West)
Apollo Health & Lifestyle limited
05.2022 - Current
Manager - Quality & Operations
MEWAR GROUP OF HOSPITALS
09.2020 - 04.2022
NABH Consultant
DESIRE PREM FOUNDATION
11.2019 - 03.2021
QUALITY EXECUTIVE
BAPS YOGIJI MAHRAJ HOSPITAL
03.2019 - 10.2019
Masters - Hospital Administration
Gujarat Forensic Sciences University
B.Sc. - Biotechnology
M.B. Science College
Similar Profiles
Dr Sivaramakrishnan RamachandiranDr Sivaramakrishnan Ramachandiran
Deputy Manager & HOD – Dept. of Molecular Biology at Apollo Health & Lifestyle LimitedDeputy Manager & HOD – Dept. of Molecular Biology at Apollo Health & Lifestyle Limited
Mukesh SrivastavMukesh Srivastav
Deputy Manger-Engg.& Maintenance at Apollo Health & Lifestyle LimitedDeputy Manger-Engg.& Maintenance at Apollo Health & Lifestyle Limited
Mehul BhatiaMehul Bhatia
Senior Manager at Apollo Health & Lifestyle LimitedSenior Manager at Apollo Health & Lifestyle Limited