Hemachandar Rajasekar

• Provided product support for OnBase software by Hyland, an Enterprise Content Management (ECM) solution
• Assisted customers, partners, and system administrators with advanced troubleshooting and issue resolution
• Configured and troubleshot key OnBase modules, including Workflow, Database, Test/Production environments, and Active Directory/NT authentication
• Executed SQL queries to investigate and resolve software and system-related issues
• Supported both cloud-based and on-premise OnBase environments to ensure high availability and performance
• Collaborated with internal teams for issue escalations and ongoing service improvements

Project: NETGEAR

• Provided L1 & L2 technical support to international customers via phone for product setup and service activation.
• Supported and troubleshot networking devices including routers, modems, switches, access points, extenders, and IoT devices.
• Resolved technical issues using effective probing and diagnostics to ensure device performance.
• Handled LAN/WAN, wired, and wireless network troubleshooting across Windows and macOS platforms.
• Documented incidents for internal use and client communication.
• Tools used: Zoho Assist, Salesforce.

• Delivered customer support via chat and phone for food order-related inquiries.
• Assisted customers across multiple regions, ensuring timely and effective issue resolution.
• Communicated with restaurants and delivery partners to track and manage food orders.
• Provided real-time updates to customers regarding order status and delivery timelines.
• Maintained high customer satisfaction by resolving concerns promptly and professionally.