HEMA KASIRAJAN
Chennai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Cluster Manager - TPD (Indian Bank)
Aditya Birla Sun Life Insurance Company Ltd
Chennai
11.2021 - Current
- Handling Chennai South Cluster of Indian Bank – Third Party Insurance Distribution
- Hired, Trained and Managed sales staff and administered and implemented compensation plan to support area sales goals.
- Established strong relationships with Indian Bank and key decision-makers to increase sales in designated Cluster.
- Handling 68 Branches of Indian Bank Chennai South Zone with 6 Team Members
- Achieved 70% of growth in the territory comparing the last financial year
- Increased the Market share from 9% to 39% in the Chennai South Cluster.
- Prepared and Implemented strategic growth plans for the Cluster based on company goals and expectations
Sales Training Manager (Tamilnadu)
Bajaj Allianz Life Insurance Company
Chennai
01.2020 - 11.2021
- Trained on sales and practices to reduce process lags and Enhance Performance, Efficiency and Profitability in Institutional Business Sales Channel of Bajaj Alliance Life Insurance company
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Handled Major Partners – RBL Bank, IDFC First Bank, Bandhan,Bank, Jana Small Finance Bank, Dhanalakshmi Bank, Ujjivan Small Finance Bank, Karur Vysya Bank, Esaf, Bajaj Finserv Ltd, Motilal Oswal Financial Service, Bajaj Capital, IPPB
- Motivated staff strength of 150+ in Tamilnadu to increase their Sales performance by joint calls & Coaching Day Activity & supporting employees to improve their Sales Skills & Business closure
- Conducted orientation sessions and organized on-the-job training for new hires.
Senior Executive (L&D)
Apollo Munich Health Insurance Company Ltd (Currently HDFC ERGO)
Chennai
07.2017 - 12.2019
- Handled Training & Development in 3 Clusters (Chennai, Vellore & Pondicherry)
- Conducted orientation sessions and organized on-the-job training for New hires.
- Directed training programs and development paths for Relationship Managers and FLMs.
- Facilitated Training sessions for Agents (Agency Channel) & Bancassurance (Axis Bank, Bandhan, Equitas, HDFC & Ujiivan) & other Partnership verticals (Broca Channel) of AMHI on Product and other key process.
- Maintained strong knowledge of basic medical terminology to understand services and procedures better in Health Insurance.
- Implemented new learning strategies depending upon employees skill levels.
Trainer
Matrimony.com
Chennai
07.2010 - 02.2016
- Responsible for Product & Process Training of the New Associates
- Soft Skill Training for the FLMs (Front Line Managers)
- Followed Sensory Learning Preferences
- Quickly adapted Training plans based on the Employee needs, keeping Timelines, Budgets and Desires in mind.
- Monitored participant workflow and behaviors throughout training process.
- Supported productivity increase and business growth through new hire mentoring.
- Responsible for maintaining all Six Sigma standards within the company
Customer Care Executive
Matrimony.Com
Chennai
10.2008 - 11.2010
- Coordinated timely responses to online customer communication and researched complex issues through Online Chat assistance and E-Mail.
- Took ownership of customers issues to follow problems through to resolution.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Achieved the target fixed for up-selling.
Education
MBA - Human Resources
University of Madras
Certified in Licentiate - General Insurance - undefined
Institute of India
Six Sigma - Green Belt -
MSME (Govt. of India)
ChennaiSkills
- Communicator
- Planner
- Leader
- Motivator
- Team Builder
- Excellent Public Speaking
- ADDIE Expertise
Languages
English
Tamil
Timeline
Cluster Manager - TPD (Indian Bank)
Aditya Birla Sun Life Insurance Company Ltd
11.2021 - Current
Sales Training Manager (Tamilnadu)
Bajaj Allianz Life Insurance Company
01.2020 - 11.2021
Senior Executive (L&D)
Apollo Munich Health Insurance Company Ltd (Currently HDFC ERGO)
07.2017 - 12.2019
Trainer
Matrimony.com
07.2010 - 02.2016
Customer Care Executive
Matrimony.Com
10.2008 - 11.2010
MBA - Human Resources
University of Madras
Certified in Licentiate - General Insurance - undefined
Institute of India
Six Sigma - Green Belt -
MSME (Govt. of India)
Similar Profiles
RAHUL DINESH CHAUHANRAHUL DINESH CHAUHAN
Assistant Manager at Aditya Birla Sun Life Insurance CompanyAssistant Manager at Aditya Birla Sun Life Insurance Company
RAHUL KUMAR SINGHRAHUL KUMAR SINGH
Area Manager at Aditya Birla Sun Life Insurance CompanyArea Manager at Aditya Birla Sun Life Insurance Company
Kuldipkumar ValaKuldipkumar Vala
Associate Priority Relationship Manager at Aditya Birla Sun Life Insurance CompanyAssociate Priority Relationship Manager at Aditya Birla Sun Life Insurance Company