Sudip Basak Chowdhury
Kolkata
Summary
Results-driven Operations Professional with over 7 years of expertise in Last & First Mile E-commerce Operations, Team Management, City Operations, and Hub Operations. Specialize in strategic planning, team leadership, and operational excellence. Excel in communication, decision-making, and problem-solving to deliver consistent results.
Overview
10
10
years of professional experience
Work History
Cluster Manager
Zepto
Kolkata
09.2024 - Current
- Managed fleet logistics to prevent order loss, reduced cost per order (CPO), and effectively handled grievances in collaboration with the payout team.
- Focused on delivering excellent customer experiences, monitoring service levels, and minimizing return-to-origin (RTO) rates, while also leading team training and performance management.
- Managed a team of over 800 riders alongside store teams, prioritizing rider safety, quality control, and compliance with traffic regulations.
Cluster Manager
Zomato Pvt. Ltd
Kolkata
01.2024 - 09.2024
- Launched multiple emerging cities in South Bengal with success and managed city points of contact (POCs) to ensure smooth city operations.
- Focused on rider payouts, festive constructs, and delivery partner retention programs
- Conducted weekly review meetings with team leaders and support staff
- Implemented Vendor Management and Profit & Loss Management strategies.
Fleet Operations Manager
Zomato Pvt. Ltd.
Kolkata
10.2021 - 12.2023
- Supervised all fleet operations within the designated area.
- Managed day-to-day relationships with multiple riders and merchants, monitored operational metrics.
- Proactively identified and rectified gaps in operations and supported processes to mitigate potential issues.
Senior Team Leader
Flipkart India Pvt. Ltd
Kolkata
08.2019 - 09.2021
- Responsible for driving and operating people metrics across a span of hubs.
- Plan, organize, and direct subordinates to ensure a seamless delivery process and delightful customer experience.
- Ensure all operation and people metrics in the hub are met.
Team Leader
Flipkart India Pvt Ltd
Kolkata
04.2018 - 07.2019
- Managed and optimized operations metrics for the hub, ensuring efficiency and productivity
- Successfully resolved customer issues and conducted root cause analysis for metric breaches
- Developed route planning strategies for delivery executives and maintained effective communication with van vendors.
Assistant Engineer
Ericsson India Global Services
Noida
04.2015 - 06.2016
- Oversaw the management of Linux and Solaris servers, including installing, configuring, and troubleshooting
- Conducted remote software installations and maintained remote systems.
Education
Post Graduate Diploma in Management - Marketing & Operations
Calcutta Business School
06.2018
B.Tech - Computer Science in Engineering
Heritage Institute of Technology
06.2014
Skills
- SQL
- MS Excel & Google Sheet
- MS Office
- Leadership
- Team Work
- Time Management
- Flexibility
- Interpersonal Skills
- Effective Communicator
Hobbies
- Playing Cricket & Football
- Stock Market Broking
Timeline
Cluster Manager
Zepto
09.2024 - Current
Cluster Manager
Zomato Pvt. Ltd
01.2024 - 09.2024
Fleet Operations Manager
Zomato Pvt. Ltd.
10.2021 - 12.2023
Senior Team Leader
Flipkart India Pvt. Ltd
08.2019 - 09.2021
Team Leader
Flipkart India Pvt Ltd
04.2018 - 07.2019
Assistant Engineer
Ericsson India Global Services
04.2015 - 06.2016
Post Graduate Diploma in Management - Marketing & Operations
Calcutta Business School
B.Tech - Computer Science in Engineering
Heritage Institute of Technology
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