HEMANT
Karol Bagh
Summary
Results‑driven professional with 3+ years of experience in finance reporting and client management, now leveraging an MBA in Human Resource Development to specialise in talent acquisition, people management, and organizational growth. Skilled in building strong relationships, resolving challenges, and aligning HR strategies with business objectives.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Business Support Advisor
British Telecom
04.2024 - Current
- Ensured billing accuracy and compliance through leading Order-to-Cash operations.
- Maintained client master database to facilitate precise billing cycles.
- Directed cloud-based project implementations for UK clients, integrating tailored business solutions seamlessly.
- Conducted User Acceptance Testing to enhance customer experience.
- Developed robust client relationships through consistent communication, fostering trust and loyalty.
Customer Success Specialist
Concentrix
08.2021 - 10.2023
- Resolved billing issues and transaction disputes for clients.
- Addressed customer concerns in real-time to ensure satisfaction.
- Responded calmly to customer complaints while maintaining a positive demeanor.
- Analyzed customer feedback to identify trends, improving service delivery.
- Maintained accurate records of customer interactions, transactions, and feedback in CRM systems.
Education
MBA - Human Resources Development
Delhi University
07.2024 - 01.2026
10th -
CBSE Board
12th -
NIOS Board
Bcom - program
Delhi University
Skills
- Order to cash process management
- Data management and audit support
- Billing accuracy
- Customer engagement
- People management
- Project management
Hobbies and Interests
- Gymnastics
- Watching podcasts
- Learning new things
Personal Information
Languages
- Hindi
- English
Certification
- MS Excel
- Business Presentations
- Project Management
Timeline
MBA - Human Resources Development
Delhi University
07.2024 - 01.2026
Business Support Advisor
British Telecom
04.2024 - Current
Customer Success Specialist
Concentrix
08.2021 - 10.2023
10th -
CBSE Board
12th -
NIOS Board
Bcom - program
Delhi University