HEMANT JANGIR
Jaipur
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
4043
4043
years of post-secondary education
Work History
Process Associate
Genpact India Pvt Ltd
Jaipur
05.2024 - Current
- Handled KYC processes to ensure adherence to regulatory standards.
- Resolved customer queries promptly, enhancing client satisfaction and retention.Provided voice support, handling complex customer queries via call
- Maintaining day-to-day accounting with financial analysis of company statements
- Assisted customers with inquiries and resolved concerns effectively.
- Handled escalated issues to ensure customer satisfaction.
Junior Accountant
Infosys BPM
Jaipur
10.2021 - 11.2022
- Provide end to end solution of customer queries regarding their bank account, cheque details, Invoice, personal details to resolved their queries on voice and email also.
- Managing clients data in our system and updating their data with resolved their queries on verbally for running process smoothly
Education
M.Com - Commerce
Rajasthan University
Jaipur, Rajasthan, IndiaB.Com - Commerce
Rajasthan University
Jaipur, Rajasthan, IndiaSkills
- BPO
- Banking Operations
- General Ledger
- KYC
- Variance Analysis
- Gmail
- Customer support
Languages
English, Native
Languages
English
Advanced
C1
Timeline
Process Associate
Genpact India Pvt Ltd
05.2024 - Current
Junior Accountant
Infosys BPM
10.2021 - 11.2022
M.Com - Commerce
Rajasthan University
B.Com - Commerce
Rajasthan University