Hemant Tyagi
Subject Matter Expert
Summary
Experienced Subject Matter Expert with excellent reputation for resolving problems and improving customer satisfaction. Clear understanding of given task which helps to keep motivated towards the process of learning, growing and excel in desired industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Subject Matter Expert ( Freelancer)
Chegg
Delhi
04.2021 - Current
- Designed and prepared technical reports, studies and related documentation.
- Responsible of answering Questions posted by students on Question & Answer board while maintaining a high level of academic integrity (Plagiarism).
- Responsibility to make sure about facts ad details are correct so that project's/program's deliverable(s) will meet needs of stakeholders, legislation, policies, standards, and best practices.
- Work as freelance experts and answer student queries in their subjects.
- Led corporate-wide initiatives to help guide enterprise and business level goals.
Customer Service Intern
Stonebridge Wealth Management Pvt. Ltd.
Bangalore
09.2020 - 02.2021
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Loss Prevention Officer/Team Leader Member(Casual)
Allied
Auckland
05.2018 - 01.2020
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Check with working compliance and protocols of site to ensure safety of residents.
- Gave suggestions and feedback to management for potential improvements on site, which resulted in identifying significant health hazards.
Manager Trainee Intern
Olive Foods and Beverages
Thane
01.2017 - 07.2017
- Planned marketing initiatives and leveraged referral network to promote business development.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Supervise all inbound and outbound shipments to make sure it is correct and carried out in timely fashion.
- Maintain professional courteous relationship with customers.
- Ensure safe, clean and efficient operation of factory to meet service standards.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Education
PGDM - International Business
Auckland University of Technology
Auckland, New Zealand 02.2018 - 12.2018
Bachelors of Engineering - Computer Science
Pillai College of Engineering
Navi Mumbai 08.2011 - 05.2016
Higher Secondary Certificate(12th-HSC) - Science (I.T)
S.H.Mutha Junior College
Thane 07.2009 - 06.2011
Skills
Leadership skills
Market research and analysis
Flexible & Adaptable
Motivated self-starter
Customer service
Excellent interpersonal skills
Time management
Problem-solving
Patience
Software proficiency
Positive communication skills
Planning Activities
Extracurricular Activities and Achievements
- New Zealand blood Donor (Id number-3068011).
- Took part in Auckland ASB Marathon 2018 and 2019.
- Volunteered for Athlete Check-in for RUN THE CITY ASB Auckland Marathon October 2018 and 2019.
- Secured Distinction in Final year of engineering.
- Worked for AIESEC Navi Mumbai from December 2013 – June 2015.
- Volunteered for AUTSA (AUT University).
- Pleasure to be the part of challenges which includes outdoor sports and adventure activities.
- Enjoy travelling, socializing and Cooking.
Familiar Operating System
- Windows, Ubuntu, IOS
Leadership Roles During Academics
- Vice-President of Indians association at Kiwi-land, AUT University (till 2019).
- Organizing committee vice president for Recruitment cycle (AIESEC Navi Mumbai) Feb-March 2015.
- On-site Organizing Committee member for Youth to Business forum organized by AIESEC Navi Mumbai (Corporate event) Jan-2015.
Certification
• Data Science with Math Skill from Duke University (Credential Id- 5UEGUE2DTDX7, Course's)
Timeline
Subject Matter Expert ( Freelancer)
Chegg
04.2021 - Current
Customer Service Intern
Stonebridge Wealth Management Pvt. Ltd.
09.2020 - 02.2021
Loss Prevention Officer/Team Leader Member(Casual)
Allied
05.2018 - 01.2020
PGDM - International Business
Auckland University of Technology
02.2018 - 12.2018
Manager Trainee Intern
Olive Foods and Beverages
01.2017 - 07.2017
Bachelors of Engineering - Computer Science
Pillai College of Engineering
08.2011 - 05.2016
Higher Secondary Certificate(12th-HSC) - Science (I.T)
S.H.Mutha Junior College
07.2009 - 06.2011