HEMANTA BORUAH
Vill-Kachua, PO-kachua,PS-Bihpuria,Dist-North Lakhimpur,Assam,AS
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple targets simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Branch Manager
Satin Creditcare Network Ltd
12.2023 - Current
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Ensure achievement of overall Branch Targets by generating business and cross sales products.
- Team management and Supervision.
Assistant Branch Manager
Satin Creditcare Network Ltd
09.2022 - 11.2023
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed sales strategy to meet established sales objectives.
Senior Quality Officer
Satin Creditcare Network Ltd
07.2021 - 08.2022
- NPA/ Overdue Client EMI collection and Other Branch Activity Support.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Assistant Branch Manager
Arohan Financial Services Ltd
05.2018 - 11.2020
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting office products and services.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Supported the Branch Manager with daily tasks, ensuring smooth office functioning and effective communication amongst team members.
- Supervised team of [5/6] branch employees and made recommendations regarding performance evaluations.
Customer Service Representative
Arohan Financial Services Ltd
06.2016 - 04.2018
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Loan Sourcing and Achieving Branch and own Target.
Education
High School Diploma -
HSLC in 2011
Kachua M P High School 04.2001 -
HS -
Howajan HS School in 2013
04.2001 -
Bachelor of Arts -
Madhabdev College in 2018
04.2001 -
PGDCA -
Vintage Academy in 2018
04.2001 -
Skills
- Team Management
- Leadership skills
- Sales Development
- Business development expertise
- Branch Operations Management
- Excellent work ethic
- Branch Management
Timeline
Branch Manager
Satin Creditcare Network Ltd
12.2023 - Current
Assistant Branch Manager
Satin Creditcare Network Ltd
09.2022 - 11.2023
Senior Quality Officer
Satin Creditcare Network Ltd
07.2021 - 08.2022
Assistant Branch Manager
Arohan Financial Services Ltd
05.2018 - 11.2020
Customer Service Representative
Arohan Financial Services Ltd
06.2016 - 04.2018
High School Diploma -
HSLC in 2011
04.2001 -
HS -
Howajan HS School in 2013
04.2001 -
Bachelor of Arts -
Madhabdev College in 2018
04.2001 -
PGDCA -
Vintage Academy in 2018
04.2001 -
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