Hemanth M
Bangalore
Summary
Experienced Unit Head with a proven track record of success in managing relationships with multiple banks, including SBI, HDFC, BOB, L&T Finance, BHFL, Kotak, and Union Bank. Demonstrated expertise in providing exceptional customer service through timely follow-up and end-to-end process management. Skilled in logging in with respective banks based on customer profiles, coordinating technical checks, site estimations, and legal verifications on title deeds. Proactive problem-solver with a keen eye for identifying trouble spots and implementing effective solutions. Committed to optimizing operational efficiency and delivering superior results in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Unit Head
NoBroker Technologies Pvt Ltd
10.2021 - Current
- Managing relationships with multiple banks including (SBI, HDFC, BOB, L&T Finance, BHFL, Kotak, and Union Bank).
- Provide timely follow-up to customers on a regular basis.
- Manage the end-to-end process for customers' transactions.
- Log in with respective banks based on the customer's profile.
- Follow up on technical checks, site estimations, and legal verifications on title deeds.
- Identify and address trouble spots, implementing solutions to resolve any issues.
- Process documentation required for signing the final loan agreement.
- Enhanced unit performance by setting clear expectations, goals, and timelines for team members.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Established team priorities, maintained schedules and monitored performance.
SM(Sales Manager)
Chqbook.com (Protonpay It Services Pvt Ltd)
06.2019 - 07.2021
- Motivate team to increase sales
- Analyzing change and advising accordingly
- Researching and reporting on factors influencing business performance
- Analyzing competitors and market trends
- Managing a company's financial accounting, monitoring, and reporting systems
- Manage the Sales team, report collection from executives on daily basis
- Provide Training to new Sales Officer.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
Team Leader
Anant Auto Cars Pvt Ltd
02.2017 - 05.2019
- Preparing activity reports and financial forecasts
- Handle incoming sales inquiries, providing detailed information about products or services offered.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conduct marketing activities, including cold calling potential clients and generating references from existing clients.
- Follow up with customers regularly to provide assistance, address concerns, and ensure customer satisfaction..
Finance Executive
Concorde Motors Pvt Ltd
06.2015 - 01.2017
- Handle sales inquiries
- Conduct marketing activities such as cold calling and generate references from existing clients.
- Provide timely follow-up to customers on a regular basis.
- Strong understanding of financial principles, concepts, and practices
- Follow up with customers regularly to provide assistance, address concerns, and ensure customer satisfaction.
Education
Diploma in Electronics & Communications. - Electronics And Communications Engineering
All Khateeb Polytechnic Evening Collage
Bengaluru, India05.2017
Bachelor of Commerce -
Malleshwaram Govt PU Collage
Bengaluru, India01.2014
No Degree -
SSLC
Bengaluru, India01.2012
Skills
- Operations Management
- Team Leadership
- Decision-Making
- Problem Resolution
- Work Planning and Prioritization
- Customer Relationship Management
- Sales management
- Workforce Planning
- Customer Service
- Teamwork and Collaboration
Languages
English, Kannada, Tamil & Telugu
Designation
HOME LOAN SPECIALIST
Birth Date
12/21/94
Job Profiles
- As a Unit Head at NoBroker Technologies Pvt Ltd, the primary responsibility is to oversee and manage the operations related to handling relationships with multiple banks and ensuring a seamless experience for customers.
Nationality
Indian
Contact No
8884663435
Personal Information
- Father's Name: Munivenkatappan
- Title: Unit Head
- Date of Birth: 12/21/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Unit Head
NoBroker Technologies Pvt Ltd
10.2021 - Current
SM(Sales Manager)
Chqbook.com (Protonpay It Services Pvt Ltd)
06.2019 - 07.2021
Team Leader
Anant Auto Cars Pvt Ltd
02.2017 - 05.2019
Finance Executive
Concorde Motors Pvt Ltd
06.2015 - 01.2017
Diploma in Electronics & Communications. - Electronics And Communications Engineering
All Khateeb Polytechnic Evening Collage
Bachelor of Commerce -
Malleshwaram Govt PU Collage
No Degree -
SSLC
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