Summary
Overview
Work History
Education
Skills
Languages
Designation
Birth Date
Job Profiles
Nationality
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Personal Information
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Hemanth M

Bangalore

Summary

Experienced Unit Head with a proven track record of success in managing relationships with multiple banks, including SBI, HDFC, BOB, L&T Finance, BHFL, Kotak, and Union Bank. Demonstrated expertise in providing exceptional customer service through timely follow-up and end-to-end process management. Skilled in logging in with respective banks based on customer profiles, coordinating technical checks, site estimations, and legal verifications on title deeds. Proactive problem-solver with a keen eye for identifying trouble spots and implementing effective solutions. Committed to optimizing operational efficiency and delivering superior results in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

Unit Head

NoBroker Technologies Pvt Ltd
10.2021 - Current
  • Managing relationships with multiple banks including (SBI, HDFC, BOB, L&T Finance, BHFL, Kotak, and Union Bank).
  • Provide timely follow-up to customers on a regular basis.
  • Manage the end-to-end process for customers' transactions.
  • Log in with respective banks based on the customer's profile.
  • Follow up on technical checks, site estimations, and legal verifications on title deeds.
  • Identify and address trouble spots, implementing solutions to resolve any issues.
  • Process documentation required for signing the final loan agreement.
  • Enhanced unit performance by setting clear expectations, goals, and timelines for team members.
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Established team priorities, maintained schedules and monitored performance.

SM(Sales Manager)

Chqbook.com (Protonpay It Services Pvt Ltd)
06.2019 - 07.2021
  • Motivate team to increase sales
  • Analyzing change and advising accordingly
  • Researching and reporting on factors influencing business performance
  • Analyzing competitors and market trends
  • Managing a company's financial accounting, monitoring, and reporting systems
  • Manage the Sales team, report collection from executives on daily basis
  • Provide Training to new Sales Officer.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.

Team Leader

Anant Auto Cars Pvt Ltd
02.2017 - 05.2019
  • Preparing activity reports and financial forecasts
  • Handle incoming sales inquiries, providing detailed information about products or services offered.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conduct marketing activities, including cold calling potential clients and generating references from existing clients.
  • Follow up with customers regularly to provide assistance, address concerns, and ensure customer satisfaction..

Finance Executive

Concorde Motors Pvt Ltd
06.2015 - 01.2017
  • Handle sales inquiries
  • Conduct marketing activities such as cold calling and generate references from existing clients.
  • Provide timely follow-up to customers on a regular basis.
  • Strong understanding of financial principles, concepts, and practices
  • Follow up with customers regularly to provide assistance, address concerns, and ensure customer satisfaction.

Education

Diploma in Electronics & Communications. - Electronics And Communications Engineering

All Khateeb Polytechnic Evening Collage
Bengaluru, India
05.2017

Bachelor of Commerce -

Malleshwaram Govt PU Collage
Bengaluru, India
01.2014

No Degree -

SSLC
Bengaluru, India
01.2012

Skills

  • Operations Management
  • Team Leadership
  • Decision-Making
  • Problem Resolution
  • Work Planning and Prioritization
  • Customer Relationship Management
  • Sales management
  • Workforce Planning
  • Customer Service
  • Teamwork and Collaboration

Languages

English, Kannada, Tamil & Telugu

Designation

HOME LOAN SPECIALIST

Birth Date

12/21/94

Job Profiles

  • As a Unit Head at NoBroker Technologies Pvt Ltd, the primary responsibility is to oversee and manage the operations related to handling relationships with multiple banks and ensuring a seamless experience for customers.

Nationality

Indian

Contact No

8884663435

Personal Information

  • Father's Name: Munivenkatappan
  • Title: Unit Head
  • Date of Birth: 12/21/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

Unit Head

NoBroker Technologies Pvt Ltd
10.2021 - Current

SM(Sales Manager)

Chqbook.com (Protonpay It Services Pvt Ltd)
06.2019 - 07.2021

Team Leader

Anant Auto Cars Pvt Ltd
02.2017 - 05.2019

Finance Executive

Concorde Motors Pvt Ltd
06.2015 - 01.2017

Diploma in Electronics & Communications. - Electronics And Communications Engineering

All Khateeb Polytechnic Evening Collage

Bachelor of Commerce -

Malleshwaram Govt PU Collage

No Degree -

SSLC

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Hemanth M