HEMANTH N

• Worked with Cisco Meraki to resolve Wi-fi troubleshooting

• Gained expertise in ThousandEyes and deployed Endpoint and Enterprise Agents across various sites, assisting teams in pinpointing issues at the packet level.

• Upskilled with the Ekahau Survey Tool, gaining mastery in wireless surveying and reporting for efficient and accurate deployment of access points across various sites.

• Streamlined DNS and DHCP entry assignment and creation using Bluecat.

• Played an active role in ensuring device functionality during office outages

• Worked on ServiceNow tickets on daily basis ensuring , there is no SLA breach

• Optimized network performance by deploying Thousand eye Agents onto user machines to pinpoint and resolve connectivity problems.

• Updated SolarWinds Maps on Network Atlas for all sites, enhancing comprehension of specific network architectures.

• Regularly monitored and maintained network performance to enhance general network functions and optimize performance

• Took charge of resolving P1 and P2 alerts and issues during morning shifts in APAC, prioritizing accountability by accurately tracking all changes made.

• Started Working in Network Operation Center (NOC) from Nov 2024
• Involved in IT network capacity call and presenting information on internet circuit utilization, site availability, and other related matters.
• Played a key role in installing and configuring the Talari refresh device for the Bangalore site during an extensive project overhaul.
• Aided in setting up and enabling server room for office move, including installing and configuring switches, routers, etc., while supporting the team.
• Monitored overall network performance.
• Mastered Silver peak SD WAN training and assessment, enhancing technical knowledge and implementation expertise on the network.
• Gathered and reported crucial site device, IP address, and other specific information to the team during the Silver Peak integration.
• Oversaw vendors in India responsible for site payments (ILL & SIP), ensuring accurate record-keeping and effective handling of billing matters.
• Oversaw management of office outages, power shutdowns, and UPS maintenance tasks.

• Proficient in identifying and resolving diverse hardware and software problems
• Successfully troubleshooted network problems across multiple locations
• Administered user ticket management and resolutions using Cherwell platform.
• Successfully generated and validated report encompassing entire network inventory and detailing LAN/WAN aspects.