HEMANTHKUMAR B N
Summary
Seeking a position to utilize my skills and abilities in an Industry that offers professional growth while being resourceful, Innovative and flexible.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
3
3
Certificates
Work History
Customer Service Executive
Innovative Retail Concepts Private Limited
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Process Associate
Vindhya E-Infomedia Pvt Ltd
1 2015 - 02.2020
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Increased accuracy in data processing by conducting regular quality checks and implementing corrective measures when necessary.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Skills
MS Office – Excel, Word, PPT
Timeline
Customer Service Executive
Innovative Retail Concepts Private Limited
03.2024 - Current
Grow Centre - By Dr.Reddy's Foundation
04-2023
Vindhya E-informed Pvt Ltd
12-2020
Youth4Jobs Foundation
02-2020
No Degree - ITI Electronic Mechanic
Gover
2010.05 - 2012.05
Process Associate
Vindhya E-Infomedia Pvt Ltd
1 2015 - 02.2020
Languages
Kannada and English (Can read/speak and write)
Technicalskill
- MS Office - Excel, Word, PPT
- Internet
- Typing Speed 52 WPM
- Data Entry
Disability
Hearing impaired, 78% (Hearing Hard)
Personal Information
- Father's Name: Nagaraju H
- Date of Birth: 10/18/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Signlanguage
Indian and American Sign Languages
Training
Youth4Jobs Foundation 2020, one Months (Certificate)
GROW - Dr Reddy's Foundation 2023, Two Months (Certificate)
Disclaimer
I declare that the information furnished above is true to the best of my knowledge
Qualificationtechnical
- NCVT (NATIONAL COUNCIL FOR VOCATIONAL TRAINING), BHEL (BHARAT HEAVY ELECTRICALS LIMITED, Electrician, 2012 to 2013
- ITI IN ELECTRONICS MECHANIC, Industrial Training Institute Tumkur Road Bangalore, Department of Employment and Training State Board of Examinations, 2011 to 2012
- SSLC, K S V R High School, Mallathahalli, Balagangadharnagar, Bangalore, K.S.E.E.B, 2010
Experienceskills
Vindhya E-Infomedia PVT LTD, Rajajinagar Bangalore, Process Associate, 2015, 2020, 5 years
Technicalskill
- MS Office - Excel, Word, PPT
- Internet
- Typing Speed 52 WPM
- Data Entry
Disability
Hearing impaired, 78% (Hearing Hard)
Personal Information
- Father's Name: Nagaraju H
- Date of Birth: 10/18/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Signlanguage
Indian and American Sign Languages
Training
GROW - Dr Reddy's Foundation 2023, Two Months
Disclaimer
I declare that the information furnished above is true to the best of my knowledge
Qualificationtechnical
- NCVT (NATIONAL COUNCIL FOR VOCATIONAL TRAINING), BHEL (BHARAT HEAVY ELECTRICALS LIMITED, Electrician, 2012 to 2013
- ITI IN ELECTRONICS MECHANIC, Industrial Training Institute Tumkur Road Bangalore, Department of Employment and Training State Board of Examinations, 2011 to 2012
- SSLC, K S V R High School, Mallathahalli, Balagangadharnagar, Bangalore, K.S.E.E.B, 2010
Experienceskills
Vindhya E-Infomedia PVT LTD, Rajajinagar Bangalore, Process Associate, 2015, 2020, 5 years
Technicalskill
- MS Office - Excel, Word, PPT
- Internet
- Typing Speed 52 WPM
- Data Entry
Disability
Hearing impaired, 78% (Hearing Hard)
Personal Information
- Father's Name: Nagaraju H
- Date of Birth: 10/18/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Signlanguage
Indian and American Sign Languages
Training
GROW - Dr Reddy's Foundation 2023, Two Months
Disclaimer
I declare that the information furnished above is true to the best of my knowledge
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