HEMANT JUNEJA
Noida
Summary
Results-driven management professional with 18 years in information technology and services. Led cross-functional teams to enhance collaboration through agile methodologies, optimizing efficiency across distributed teams. Expertise in program governance and risk management, executing large-scale transformation initiatives across USA, Canada, Australia, Philippines, and India, delivering impactful results across diverse industries.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Service Delivery Program Manager
TELUS International - Noida, UP
10.2025 - Current
- Developed comprehensive program plans, schedules, budgets, and performance metrics.
- Managed project timelines and resources, ensuring timely program delivery.
- Facilitated stakeholder communication to align project goals and expectations, enhancing collaboration.
- Oversaw risk management processes to identify and mitigate potential challenges, safeguarding project timelines.
- Managed scope adjustments by reviewing and approving change requests throughout projects.
- Established governance structures for programs to ensure compliance with organizational requirements and streamline decision-making.
- Collaborated with key stakeholders to define success criteria for programs and projects.
- Assisted in developing business cases for new initiatives and enhancements to existing ones.
Program Manager
HCL Technologies Ltd.
Noida
04.2019 - 10.2025
- Collaborated with senior stakeholders to align AI initiatives with organizational goals, ensuring strategic prioritization.
- Facilitated adoption and integration of generative AI technologies across business units, enhancing innovation capability.
- Enabled technology and business teams to accelerate adoption of next-gen digital platforms in multi-cloud environments.
- Coordinated cross-functional teams for end-to-end solution delivery, resolving dependencies and strategizing release plans.
- Established Scrum delivery teams, creating project and transition plans that met delivery timelines.
- Conducted risk assessments with stakeholders to analyze and manage potential program risks.
- Oversaw program execution, managing customer expectations and achieving key performance indicators.
- Fostered customer engagement by encouraging feedback and addressing concerns promptly.
Sr. Project Manager / Head of Business Analysis CoE
Xavient Digital - powered by TELUS International
Noida
08.2008 - 04.2019
- Led business analysis center of excellence, designing frameworks that standardized best practices and enhanced analysis quality.
- Engaged with key stakeholders to gather requirements, aligning expectations with operational and strategic goals to ensure project success.
- Conducted comprehensive business and system analysis to identify inefficiencies and formulate IT transformation roadmap.
- Collaborated with technical teams to design scalable solutions utilizing data-driven insights for enhanced decision-making.
- Developed and executed project transition plans, ensuring seamless vendor transitions with minimal disruption.
- Monitored service delivery by tracking ticket SLAs/OLAs, analyzing KPIs, and managing escalations for process improvements.
Technical Support Officer
HCL Technologies Ltd.
Noida
10.2006 - 08.2008
- Managed escalations and engaged with customers through outbound calls to resolve issues and enhance customer experience.
- Reviewed quality of team members' cases, offering feedback to elevate service standards.
- Supervised floor operations, offering real-time guidance to ensure adherence to processes and quality standards.
- Delivered training on business processes and tools to new hires, facilitating effective onboarding and program proficiency.
Education
MBA - Project Management
Sikkim Manipal University
Gangtok, India01-2014
Bachelor of Technology - Computer Science
Chandigarh Engineering College
Chandigarh, India01-2007
Polytechnic Diploma - Computer Science
Directorate of Technical Education
Bengaluru, India01-2004
Skills
- Program management
- Strategic execution
- Stakeholder engagement
- Risk management
- Vendor management
- Budget management
- Resource management
- Change management
- Performance reporting
- Problem solving
Certification
- Generative AI for Business Leaders, 2025
- AI Challenges and Opportunities for Leadership, 2025
- MS Azure Fundamentals, 2022
- PRINCE2 Agile Practitioner, 2018
- Certified Scrum Product Owner, 2017
- Certified Scrum Master, 2015
- Red Hat Certified Engineer, 2009
Onsite Experience
- AUSTRALIA, Deployed to client site (Melbourne) to oversee and manage the product portfolio of a leading retail chain, ensuring seamless operations and strategic release alignments.
- CANADA, Traveled to Toronto for a D&S Portfolio Transition post the acquisition closure of TELUS International and Xavient Digital.
- PHILIPPINES, Traveled to Manila for evaluating TI's Call Centre Processes and Agent Support Systems for automation and optimization opportunities.
- USA, Traveled to Seattle multiple times for Project Transition and BAU operations support activities for leading Telecom giant.
Timeline
Sr. Service Delivery Program Manager
TELUS International - Noida, UP
10.2025 - Current
Program Manager
HCL Technologies Ltd.
04.2019 - 10.2025
Sr. Project Manager / Head of Business Analysis CoE
Xavient Digital - powered by TELUS International
08.2008 - 04.2019
Technical Support Officer
HCL Technologies Ltd.
10.2006 - 08.2008
MBA - Project Management
Sikkim Manipal University
Bachelor of Technology - Computer Science
Chandigarh Engineering College
Polytechnic Diploma - Computer Science
Directorate of Technical Education