Hemavathi Gumanoor
Soft Skill Trainer
Hospet
Summary
Dynamic BPO Claims Team Lead at JSW with a proven track record in training development and compliance auditing. Expert in enhancing participant skills through engaging sessions and effective communication. Successfully negotiated vendor contracts, achieving significant cost savings while maintaining service quality. Passionate about fostering growth and improving operational efficiency.
Overview
3
3
years of professional experience
4
4
Languages
Work History
BPO Claims Team Lead
JSW
11.2024 - 11.2025
- Managed the daily operations of the claims team, ensuring adherence to guidelines and deadlines.
- Ensured compliance with industry regulations and company standards by conducting regular audits of team''s work output.
- Assisted upper management in developing strategic plans for future growth within our BPO division.
- Negotiated favorable terms with external vendors/providers that contributed to cost savings without compromising service quality or delivery.
Skills Trainer
Deshpande Foundation
10.2022 - 10.2024
- Created targeted experience statements for an entry-level role at the Deshpande Foundation.
- Developed and delivered training sessions to enhance participant skills and knowledge in various vocational areas.
- Collaborated with team members to create engaging learning materials, improving participant understanding and retention.
- Enhanced training programs through assessment of participant feedback on effectiveness.
Education
Master of Arts -
KVR Womens Degree College
Kurnool Andhra PradeshSkills
Training session development
Skill assessment
Excellent communication
Active listening
Public speaking
Online training experience
Quick, grasping power
Timeline
BPO Claims Team Lead
JSW
11.2024 - 11.2025
Skills Trainer
Deshpande Foundation
10.2022 - 10.2024
Master of Arts -
KVR Womens Degree College