Yanamala Divya
Hyderabad
Summary
To pursue my career in an organization with performance-oriented environment for achievement of personal advancement. Being ambitious and hardworking, I am looking forward to challenging my potential and be worthy of Management trust and confidence.
Driven leader with experience in fast-paced BPO environments, seeking to leverage transferable skills in new role. Developed expertise in team management and process improvement, ensuring high levels of accuracy and efficiency. Looking to apply strong organizational and communication abilities to contribute effectively in different field.
Professional with strong background in BPO claims management. Proven ability to lead teams effectively while driving operational efficiency and ensuring high-quality service delivery. Skilled in process improvement, conflict resolution, and data analysis. Known for strong leadership, adaptability, and collaborative approach to achieving results.
Overview
2
2
years of professional experience
2015
2015
years of post-secondary education
3
3
Languages
Work History
BPO Claims Team Lead
AJAY FINANCE
06.2023 - Current
- Managed the daily operations of the claims team, ensuring adherence to guidelines and deadlines.
- Ensured compliance with industry regulations and company standards by conducting regular audits of team''s work output.
- Assisted upper management in developing strategic plans for future growth within our BPO division.
- Negotiated favorable terms with external vendors/providers that contributed to cost savings without compromising service quality or delivery.
Education
B. Tech - CSE
EVR College
Intermediate - undefined
Sri Chaitanya
S.S.C - undefined
Arunodaya Vidyalayam
Skills
SQL
Interests
Playing chess
Online games
Cooking
Gardening
Awards
- Received medals at school level kabaddi and Chess competitions
- Received the First Prize for poster presentation on Cloud computing in college.
Personal Information
- Date of Birth: 04/01/93
- Gender: Female
- Nationality: Indian
Timeline
BPO Claims Team Lead
AJAY FINANCE
06.2023 - Current
Intermediate - undefined
Sri Chaitanya
S.S.C - undefined
Arunodaya Vidyalayam
B. Tech - CSE
EVR College
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