Hemesh Chandra Das
Kolkata
Summary
I am an output-oriented Business Development Manager with 3 years of experience at India's largest home service provider company. My experiences range from building a category to ensuring customer satisfaction, meeting target RPD, and managing multiple projects. My achievements include achieving >50% YOY business growth (added 40k+ deliveries), ensuring >=70% minimum earnings for professionals on the platform, and turning the city category RPD from negative to RS.110+. Both GNPS and DNPS (Net Promoter Score) stand at >=52 from 30. I look forward to working in an IT company to utilize my skills in Data Analytics, Creative Problem Solving, Team Management, and Analytics to achieve both the company's and my future goals.
Overview
3
3
years of professional experience
4
4
Certification
Work History
Category Manager II
Urban Company
07.2023 - Current
- Monitoring top9 tier-1 cities operations and tracking performances on daily working tools
- Demand and Supply Planning and 300+ Supply hiring in the five tier-1 cities
- Creating Central Projects' Roadmap and Executions for top-9 cities business growth
- Monitoring the City Category RPD and Commission % of the Professionals and ensuring these are on the top
- Ensuring the product market fit and maintaining 25-30% conversions from the traffic
Category Manager
Urban Company
03.2022 - 06.2023
- Building multiple categories from scratch and ensuring the best quality services through fulfillment metrics and customer satisfaction
- Three categories with 1700+ Professional management in the five tier-1 cities, ensuring their minimum earning and looking after the Key Metrics of the business
- Growth and Strategy planning to ensure YOY 40-50% growth of the business
- Large team building and management with creating growth path for each team member and ensures they are proactively working on the Goal
- Regular business metrics analysis along with roadmap and execution planning to identify the business metrics leakages and ensure the solutions within the deadline
Business Development Associate
Urban Company
04.2021 - 02.2022
- Improving Net Promoter Score and other metrics for Kolkata MG Prime Category
- Overseeing day-to-day operations for training & counseling for professionals for MG Prime, Large Appliance, and Other Appliances Categories for Kolkata
- Tracking quality and customer experience metrics
- Managing process to ensure no leakage and bad customer experience
- Supply Hiring and Retention for Kolkata, Mumbai, Delhi NCR
Business Development Intern
Urban Company
01.2021 - 03.2021
- Collaborating & working closely with trainers to run operations for the city along with new adoptions
- Organizing Professional Engagement Sessions and Educate them about the System
- Analysis of Escalations and Give the Solutions within the TAT
- Customers' feedback collection and analysis to identify the leakages of the fulfillment and rectify the Professional's SOPs regarding the services
Education
Bachelor of Commerce -
University of Calcutta
Kolkata, WB2019
Skills
- Analytics
- Data Analytics
- Communication
- Problem Solving
- Creative Problem Solving
- Operational Excellence
- Attention to Detail
- Team Management
- Leadership
- Goal Setting
- Performance Reviews
- Solution-oriented
Certification
- CIA Exemptions - It includes Taxation & e-Return fillings , Goods and Services Tax
- MS Office - It includes MS Excel , MS Word & MS Power Point
- Tally ERP 9 - It helps to reduces the redundancy of entering records in various accounting books
- SQL - It's a powerful programming language that helps data analysts interact with data stored in Relational databases
Languages
English
Proficient
C2
Hindi
Advanced
C1
Bengali
Bilingual or Proficient (C2)
Timeline
Category Manager II
Urban Company
07.2023 - Current
Category Manager
Urban Company
03.2022 - 06.2023
Business Development Associate
Urban Company
04.2021 - 02.2022
Business Development Intern
Urban Company
01.2021 - 03.2021
Bachelor of Commerce -
University of Calcutta
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