Hemlata Bharti
Summary
Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
A/R Process Associate
Knack global
Jaipur
09.2022 - 08.2023
Customer support executive
Tele performance
Jaipur
03.2019 - 08.2022
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer interactions through phone and chat platforms efficiently.
- Documented customer feedback to improve service quality consistently.
- Escalated complex issues to appropriate departments for further resolution promptly.
- Maintained a positive attitude while handling challenging customer situations professionally.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts - Sociology
Indira Gandhi National Open University
New delhi 07.2017 - 04.2022
Bihar School Examination Board
BiharSkills
- Accounts receivable
- Invoice processing
- Data entry
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Payment posting
- Debt collection
Languages
Hindi
First Language
English
Beginner (A1)
A1
Accomplishments
- Star of the quarter
Timeline
A/R Process Associate
Knack global
09.2022 - 08.2023
Customer support executive
Tele performance
03.2019 - 08.2022
Bachelor of Arts - Sociology
Indira Gandhi National Open University
07.2017 - 04.2022
Bihar School Examination Board