Hetal Gohil
Thane West
Summary
Dynamic IT professional with over 11 years of experience as a project leader on a global level, specializing in AEM development, CMS management, and Ad operations. At this time, I, look forward to challenging positions with an organization that grows through innovative ideas, cooperation, and strategic expertise. Above all, people always speak about exceptional track record in driving project success, adaptation in the shifting demands of markets, and optimization of team performance. With adeptness in developing high-quality digital solutions aligned with the business objectives through complex transitions and exceeding the expectations of the client, has strong process improvement and cost-cutting skills enhancing efficiency with proven track records in on-time and on-budget project delivery and creating productive stakeholder relationships, poised to leverage programming acumen and leadership capabilities tackling complex challenges and organizational success and innovation.
Quality assurance professional committed to delivering high standards and reliable results. Extensive experience in leading quality improvement projects and implementing effective testing methodologies. Known for fostering collaborative team environments and adapting to dynamic project requirements. Skilled in problem-solving and process optimization. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Quality Analyst
Accenture Services Pvt. Ltd
03.2023 - Current
- Quality Assurance Analyst with over 8 years of experience in web development projects, specializing in quality standards and user satisfaction
- Proven track record in managing QA teams, providing timely feedback, and enhancing stakeholder value
- Adept at handling complex client-specific setups and delivering quality reports
- Responsible to handle entire QA process, handling migration project of client also handling queue of other QA team members and managing deliverables
- Because of excellent track record and have been awarded star employees for several quarters
- Also received promotion within 6 month of last sub movement
- Additionally, worked as a backup point of contact for client project managers and regional leads: always maintaining a good relationship through transparent communication and proactive engagement to ensure that client needs and expectations are constantly met
- Tools: Adobe Experience Manager (CMS), Welcome (Ticketing)
- Performance Targets: collaborated with the Team Lead to ensure that all KPIs established by company leadership are attained
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
Quality Analyst
Accenture Services Pvt. Ltd
09.2021 - 02.2023
- Worked on different platforms like Ad operations and content management.
- Managed content for a very high-traffic website through cross-functional teams ensuring accurate, consistent, and on-time data updates against defined SLA and quality parameters. Migrated 30+ sites successfully.
- Responsible for review Advertised are trafficked on provided platform, with correct placement name and publisher name
- Also check Dates and DCM tracking are added correctly
- Notify publisher that Advertisements are trafficked and ready to go live
- Currently working into website migration project, where authors migrate content of live website to new UI in AEM where components are different. Auditing sites with proper quality and updates which matches to accessibility standards / standard compliant.
- Working as acting lead in migration project for QAs
- Tools of Ad operations QA: Outlook, CMS (Campaign management tool), Atlassian JIRA
- Tools of Content Management QA: CMS (Content management tool) – AEM & Welcome ticketing tool
- Presented SLA trend reports, RCA reports, Monthly quality reports, and the productivity reports of the team
Ad Operation Associate
Accenture Services Pvt.Ltd
02.2018 - 08.2021
- Worked on 10+ campaigns daily provided by client to go live on specific date with specific publisher, placement name, platform and tracking links.
- Making sure to complete task on time and meet SLA provided by client, in ad operations there was additional role to create interactive videos through workshop. (i-Rolls, Rendered videos)
- Tools: CMS (Campaign management tool), Ms excel, JIRA
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Quality Analyst
Datamatics Business Solutions
05.2016 - 02.2018
- Responsible for multiple things auditing, reporting, training and worked as a un-official lead of 8 team members
- Team was working on database management which was useful for the companies who are managing events and company wants to invite specific professionals from different companies to showcase them their service or product.
- Responsible to audit researcher has followed scope, person is available with provided title, in provided region, email id is valid or not
- Tools: Ms Excel, CRM, LinkedIn (Sales Navigator)
Education
Master of commerce - Business Management
Somaiya College of Science And Commerce
Mumbai, India05.2014
Bachelor of Commerce - Business Management
Mumbai University
Mumbai, India05.2011
Skills
- Workflow documentation
- Team assignments
- Quality assurance strategies
- Project management
- Teamwork
- Continuous improvement mindset
- Agile frameworks
- Effective Communication
- Team Leadership and Mentorship
- Client and Stakeholder Engagement
- Attention to detail
Certification
- Project Management Basic
- Scrum Master Basic
- Advance Excel
- Essentials of PowerBI
- Currently pursuing PMP through PMI
Personal Information
Date of Birth: 08/28/89
Awards
- Encore awards, Accenture: Rewarded for demonstrating superior performance against targets.
- Star of Business award & Client value creation, Accenture: Rewarded multiple times as 'Star of Business' award of the year.
- Core Value Champion award, Accenture: Rewarded multiple times for embodying core values.
- RNR for best performance, Accenture: Rewarded for achieving best performance targets.
Roles And Responsibilities
- Actively support team members in resolving complex web page and component layout issues.
- Lead onboarding sessions for new hires, providing comprehensive training.
- Develop and maintain a detailed performance report.
- Work with cross-departmental teams to improve project execution.
Timeline
Senior Quality Analyst
Accenture Services Pvt. Ltd
03.2023 - Current
Quality Analyst
Accenture Services Pvt. Ltd
09.2021 - 02.2023
Ad Operation Associate
Accenture Services Pvt.Ltd
02.2018 - 08.2021
Quality Analyst
Datamatics Business Solutions
05.2016 - 02.2018
Master of commerce - Business Management
Somaiya College of Science And Commerce
Bachelor of Commerce - Business Management
Mumbai University
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