Hetal Lakhani
Assistant Manager-HR & QA
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
4
4
Languages
Work History
Assistant Manager - HR & QA
Parul University
Vadodara
11.2020 - Current
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Revenue Cycle Officer
IKS Healthcare
Hyderabad
05.2019 - 11.2019
- Monitored and guided revenue cycle operations.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Paid attention to detail while completing assignments.
- Kept case data and contact information up to date to expedite proceedings.
Technical Support Representative
Dell International Pvt Ltd
Hyderabad
02.2015 - 03.2018
- Managed high levels of call flow and responded to technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across US and Canada time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Client Support Representative
Unisys India Pvt Ltd
Hyderabad
02.2013 - 07.2014
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Education
Bachelor of Science - Engineering
06.2008 - 05.2012
Skills
Personnel recruitment
Payroll coordination
Training and mentoring
Team Building
Microsoft Office proficiency
Contract Negotiation
Managerial background
Certification
PG Diploma in Data Analytics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager - HR & QA - Parul University
11.2020 - Current
Revenue Cycle Officer - IKS Healthcare
05.2019 - 11.2019
PG Diploma in Data Analytics
10-2018
Technical Support Representative - Dell International Pvt Ltd
02.2015 - 03.2018
Client Support Representative - Unisys India Pvt Ltd
02.2013 - 07.2014
Vignan Institute of Engineering - Bachelor of Science, Engineering
06.2008 - 05.2012