Himani Dunga
New Delhi
Summary
Trustworthy Process Trainer with 2 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
8
8
years of professional experience
Work History
Process Trainer
Quinte Financial Technology
Gurugram
10.2022 - Current
- Implement effective assessment methods to measure participant understanding and track training effectiveness to identify areas for improvement in training programs.
- Documented participant attendance, engagement, EWS and progress.
- Design and develop training programs and materials tailored to meet organizational goals and objectives. Ensure the content is up-to-date, and relevant.
- Solicit and analyze participant feedback to continuously enhance the quality of training programs.
- Collaborate with internal stakeholders, subject matter experts, and other departments to align training programs with organizational objectives.
Process Trainer/ Sr. Quality Advisor
Concentrix
Gurugram
03.2018 - 10.2022
- Responsible for all aspects of provisioning of new hire.
- Quality Advisors for the AT&T MSS line of business including setting corporate expectations, system access.
- AT&T application and domain access and quality training.
- SPs on new and evolving AT&T products and services.
- Monitored and managed call metrics, quality metrics and Management escalation.
- Mentored learners to build subject confidence and competence.
- Assessed OJT employees progress to respond to additional support needs.
- Reported on learners' progress and predicted course completion timeframes.
- Delivered training programmes within allocated timeframes.
Health Care Analyst
R1
Gurugram
04.2017 - 10.2017
- Inducting different micro level processes of RCM like AR follow up, Denial Management, Appeal and Grievance.
- Focus of resolving the denial and rejection rather than writing off the amount Priority to high dollars and sensitive case for those whose TFL (Timely Filing Limits) about to expire.
- Work for provider's-based billing, somehow any issue raised in billed claims then recreate the claim with correct information and void the previous claim.
- Client interaction on weekly basis regarding the workflow.
Associate
Quatrro Global Service Pvt. Ltd
Gurugram
11.2015 - 12.2016
- Analyze Financial information including operating statements and net worth statements to determine appropriate loan size, terms and pricing.
- Review various reports appraisal, environment documentation and engineering reports to determine compliance with investor requirements.
- Evaluation mortgage loan request in order to approve or deny application.
- Selected loans to evaluate for credit risk according to geographical location type and amount of loan.
Education
Master of Business Administration -
NMIMS
Pune, MH2020
Bachelor of Commerce (B. Com) -
School of Open Learning
New Delhi, DL2015
Senior Secondary School - English, Accounting, Economics, Business Studies
Guru Harkrishan Public School
New Delhi05-2012
Skills
- Quality Assurance Experience
- Team Collaboration
- Training
- Presentation
- Subject Matter Expertise
- Adaptability
- Empathy and Patience
- Facilitation Skills
- Leadership Skills
- Problem-solving
- Communication skills
- Cultural Sensitive
- Time Management
Accomplishments
- Promoted as Sr. Advisor I in 2020.
- Promoted as Process Trainer in 2022.
- Awarded with Reward Points multiple times for excellence in Work as per monthly scorecard.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Upper Intermediate (B2)
B2
Timeline
Process Trainer
Quinte Financial Technology
10.2022 - Current
Process Trainer/ Sr. Quality Advisor
Concentrix
03.2018 - 10.2022
Health Care Analyst
R1
04.2017 - 10.2017
Associate
Quatrro Global Service Pvt. Ltd
11.2015 - 12.2016
Master of Business Administration -
NMIMS
Bachelor of Commerce (B. Com) -
School of Open Learning
Senior Secondary School - English, Accounting, Economics, Business Studies
Guru Harkrishan Public School
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