HIMANI LALWANI
Key Account Manager - Ecommerce
Gurgaon
Summary
Result oriented professional with total 9 years of experience and over 6.5 years of experience in E- commerce industry, targeting challenging mid senior level assignment with growth oriented organization which can help me in achieving desired career path by enhancing my knowledge, skills and personality.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Ecommerce - Key Account Manager
Beurer India Private Limited
12.2022 - Current
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts
- Visit to Distributor's and Vendor's at their office related to marketing strategies to increase sale.
- Manage the day-to-day operations of all portals, including Amazon, Flipkart, Myntra, Tatacliq, Cred.
- Plan the marketing strategy to achieve monthly target.
- Developed, prepared, and carried out a number of profitable promotions and special offers.
- Developed new relationships with vendors or on boarded new portals for Premium Products with negotiated margin.
- Help the team create a monthly plan for SP and SB ads on Amazon and other marketplaces.
- Prepare Pricing for all portals and help vendors to implement it
- Ensure Accurate inventory levels of every month.
Ecommerce Marketing Operations Manager
Whirlpool India (Design Mechanism)
05.2022 - 11.2022
- Work Cross Functional with category team to gather all the information about the products to list on website
- Ensure all the listings on website are correct
- Add features, Specification and descriptions of the product on Vtex Software
- Liaised with SEO team to get the Correct Meta tag, test it and update as per the Product or category wise
- Test the Front end after updating any details on the website Connect with Technical Team in case website face any technical issue and get that solved
- Updating banners on Vtex as per the promotion date and test it before it get live
- SEO regular Updates on All pages and other website pages
- Create and Update the Design Swatches on the Vtex
- Update the Filters of New Products on Vtex Software as per the Requirement
Ecommerce - Assistant Manager
Kai Manufacturing India Private Limited
11.2020 - 05.2022
- Assist in running the daily operation of all portals like Amazon, Flipkart, Nykaa, Myntra, Tatacliq, Smytten, Purplle, Bigbasket and others
- Assist with marketing activities/ calendars across portals every quarter
- Develop strategies to increase online presence in emerging media including social media
- Create and maintain Ecommerce budget, strategy and marketing plans on portals
- Manage vendor relationship, accounting, reporting and other functions for the Ecommerce team in KAI
- Created produced and executed multiple successful promotions and exclusive good deals
- Created new contact with vendors or Onboarded new Portals for exclusive items and promotions with negotiated margin
- Consulted with Marketing Agencies to manage marketing initiatives promotion products through Digital Marketing
- Increased Category sales and brand exposure by developing new packaging, collateral and optimizing target audience reach.
Ecommerce - Senior Business Development Executive
Blossom Kocchar Beauty Products Pvt Ltd
04.2018 - 09.2020
- Manage and confirm orders on different marketplaces (Paytm, Amazon, NetMed, 1mg, Reliance, etc.)
- Listing of products on online channels
- Review and ensure product listing are clear, complete and meet the standards Review competitors and keep track of new products and their pricing
- Monitor daily sales, inventory and generate reports
- Forecast future buying trends and seasonal offers Research for marketing and new business opportunities
- Generate and update company's website content (product, promotion, content) Maintain and update the online marketing plan for the website
- Worked on different app like Shopify, marsello, ezyslip secomapp and pagefly
- Entertain Customer queries through email, cand messages
- Increased customer satisfaction by resolving issues.
Ecommerce - Seller Support Associate
SNAPDEAL - OKHLA, DELHI
01.2015 - 03.2016
- Was responsible to established and maintain productive working relationships with the current and potential sellers
- Liaised with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions
- Answered questions regarding seller inventory, shipping, payments and buyer complaints
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies
- Issued credits for contested returns, shipping fees and damaged merchandise
- Help sellers to improve pale ratings
- Promoted as Resolution Desk Specialist to provide resolution and support to Business Partners.
SENIOR CUSTOMER CARE EXECUTIVE
Convergys India Pvt.Ltd. - DELHI
10.2013 - 10.2014
CUSTOMER CARE EXECUTIVE
EXL SERVICES-DELHI
10.2010 - 01.2013
Education
PGDBA- Post Graduate Diploma In Business Administration -
07.2012 - 05.2014
Bachelor Of Arts - undefined
06.2007 - 05.2009
Skills
- Online Sales
- Social Media Marketing
- Product Promotion
- New Business Development
- Customer Service
- Inventory Co-ordination
- Online Marketing Strategies
Timeline
Ecommerce - Key Account Manager
Beurer India Private Limited
12.2022 - Current
Ecommerce Marketing Operations Manager
Whirlpool India (Design Mechanism)
05.2022 - 11.2022
Ecommerce - Assistant Manager
Kai Manufacturing India Private Limited
11.2020 - 05.2022
Ecommerce - Senior Business Development Executive
Blossom Kocchar Beauty Products Pvt Ltd
04.2018 - 09.2020
Ecommerce - Seller Support Associate
SNAPDEAL - OKHLA, DELHI
01.2015 - 03.2016
SENIOR CUSTOMER CARE EXECUTIVE
Convergys India Pvt.Ltd. - DELHI
10.2013 - 10.2014
PGDBA- Post Graduate Diploma In Business Administration -
07.2012 - 05.2014
CUSTOMER CARE EXECUTIVE
EXL SERVICES-DELHI
10.2010 - 01.2013
Bachelor Of Arts - undefined
06.2007 - 05.2009
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