Himani Sharma

Result oriented Professional offering 4.5 yrs of experience in IT profession where 3+ years of experience in Salesforce on Service and Sales cloud and 1.5 years of experience Interface security development in Capital markets.

1.Uni-credit Bancs (Sept 2019-Dec 2020) :- The project aims to

develop a web based Interface and provide Business Solution where we

have to developed Bancs Interface and fixes Interface bugs.

2. Salesforce Migration Project (Jan 2021-Dec 2022):- The project

aims to migrated to Salesforce and developed application to deal with

various custom and standard objects including Service cloud

configuration ,web to lead ,Case management, Profile and

Sharing settings

3.B2BCC Project (Jan 2022-Jan 2023):- Improved customer care

service level for retailers across the world by implementing global B2B

Customer Care Platform. Implementing batches, Apex Classes,

Triggers, Lightning app builder, and layouts. Developing user stories,

defect fixes, page layouts, UI customization in LWC.

4.Hotel Membership Project ( March 2023 - Current):-The project

aims to data setup of Club Marriott, Radission , Gourmat Club

Memberships into Salesforce which provides exclusive benefits on dining,

stay, spa and more at over 350 participating Marriott hotels and resorts in

Asia Pacific.

Designing and Configuring Salesforce Solutions using Flows, Apex

Triggers. Supported sales team by generating reports, dashboards,

and analytics to track performance metrics and identify opportunities for

improvement.

5.Code Refactoring  (Aug 2023 -Dec 2023):-

Conducted comprehensive code reviews to identify opportunities for

refactoring and optimization in existing Flows, Apex classes, triggers,

and Email templates. Documented refactoring processes, rationale, and

outcomes to ensure transparency and knowledge sharing within the

development team.

6.Production Customer Support and Data Monetization Team

Support Work.